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moreen wanjiruMW
Open to opportunities

moreen wanjiru

@moreenwanjiru

Detail-oriented Virtual Assistant with a passion for customer service.

Kenya
Message

What I'm looking for

I am looking for a role that allows me to support teams and enhance customer experiences while contributing to meaningful projects.

I am a detail-oriented and self-motivated Virtual Assistant with over two years of experience in customer service, CRM management, and administrative support. My expertise lies in managing schedules, handling customer inquiries, and maintaining databases to support daily operations. I pride myself on my strong communication skills and high attention to detail, which have been instrumental in my success in supporting mission-driven organizations.

In my current role as a Freelance Virtual Assistant, I provide remote customer support via various channels, ensuring high satisfaction rates. I manage client calendars, coordinate travel arrangements, and prepare essential documents to streamline operations. My previous experience as a Customer Service Executive and Credit Control Assistant has equipped me with the skills to build strong client relationships and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

JC
Current

Customer Service Executive

Jimcab Services and Logistics Company

Oct 2021 - Present (4 years)

Handled customer inquiries via phone and email, ensuring timely and effective service delivery. Coordinated delivery orders and provided real-time updates to field teams.

Education

Degrees, certifications, and relevant coursework

RU

Riara University

Bachelor's Degree, Business Information Technology

2016 - 2020

Studied Business Information Technology, gaining knowledge in the intersection of business and technology. Developed skills relevant to managing information systems and supporting business operations.

Tech stack

Software and tools used professionally

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moreen wanjiru - Virtual Assistant - Freelance | Himalayas