moreen wanjiru
@moreenwanjiru
Detail-oriented Virtual Assistant with a passion for customer service.
What I'm looking for
I am a detail-oriented and self-motivated Virtual Assistant with over two years of experience in customer service, CRM management, and administrative support. My expertise lies in managing schedules, handling customer inquiries, and maintaining databases to support daily operations. I pride myself on my strong communication skills and high attention to detail, which have been instrumental in my success in supporting mission-driven organizations.
In my current role as a Freelance Virtual Assistant, I provide remote customer support via various channels, ensuring high satisfaction rates. I manage client calendars, coordinate travel arrangements, and prepare essential documents to streamline operations. My previous experience as a Customer Service Executive and Credit Control Assistant has equipped me with the skills to build strong client relationships and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Freelance
Jan 2025 - Present (9 months)
Provided remote customer support via email, phone, and chat, ensuring high satisfaction rates. Managed client calendars, scheduled meetings, and handled appointment reminders.
Customer Service Executive
Jimcab Services and Logistics Company
Oct 2021 - Present (4 years)
Handled customer inquiries via phone and email, ensuring timely and effective service delivery. Coordinated delivery orders and provided real-time updates to field teams.
Credit Control Assistant
Hela Ten Spot Limited
Jan 2021 - Aug 2021 (7 months)
Built strong client relationships and offered customized payment solutions. Addressed client concerns and provided timely resolutions.
Education
Degrees, certifications, and relevant coursework
Riara University
Bachelor's Degree, Business Information Technology
2016 - 2020
Studied Business Information Technology, gaining knowledge in the intersection of business and technology. Developed skills relevant to managing information systems and supporting business operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Interested in hiring moreen?
You can contact moreen and 90k+ other talented remote workers on Himalayas.
Message moreenFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
