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Moorthy Varathan

@moorthyvarathan

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Experienced Customer Support Executive with expertise in content moderation.

India

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What I'm looking for

Seeking a challenging role in a growing organization to utilize technical and interpersonal skills for organizational growth and professional development.

I am a dedicated Customer Support Executive with over 6 years of experience in content moderation and business process management. My journey began in the BPO sector, where I handled various processes including healthcare and insurance claims. I later transitioned into content moderation, ensuring compliance with safety standards for social media platforms.

In my current role at Valuedrive Technologies, I focus on lead management and customer service, leveraging my product knowledge to guide customers effectively. I take pride in my ability to quickly learn new processes and implement them efficiently, ensuring high customer satisfaction and operational excellence.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Valuedrive Technologies Private Limited

Dec 2023 - Mar 2024 (3 months)

As a Customer Support Executive, I built relationships with customers, analyzed their needs, and provided suitable car options. I coordinated test drives and financing, ensuring customer satisfaction through valuable insights and product knowledge.

Customer Relationship Management Communication Skills Problem Solving Product Knowledge Data Analysis

Content Moderator

Teleperformance India Pvt Ltd

Apr 2020 - Sep 2023 (3 years 5 months)

In my role as a Content Moderator, I ensured compliance of audio/video content with safety standards, managed user-generated content, and maintained moderation guidelines for various social media platforms.

Content Moderation Legal Compliance Community Management Reporting Quality Control

Customer Care Executive

Teleperformance India Pvt Ltd

Jul 2019 - Apr 2020 (9 months)

As a Customer Care Executive, I resolved customer queries, maintained records of interactions, and ensured high standards of service in a 24/7 support environment for a US-based online food delivery company.

Customer Service Troubleshooting Communication Skills

BPO Process Associate

Aagna Global Solution Pvt Ltd

Oct 2016 - Jan 2019 (2 years 3 months)

As a BPO Process Associate, I managed inbound and outbound calls, trained new joiners, and handled medical allowance and insurance processes for a US healthcare company, ensuring efficient operations.

Outbound Calling Training Medical Insurance Processing Reporting Team Management

Education

Degrees, certifications, and relevant coursework

Ramakrishna Mission Vivekananda College

Bachelor of Arts, Philosophy

2012 - 2015

Grade: 56%

Activities and societies: Participated in various seminars and organized events during college.

Completed a Bachelor of Arts in Philosophy, focusing on the study of fundamental questions regarding existence, knowledge, values, reason, mind, and language.