Prateek Verma
@prateekverma3
BPO professional focused on content moderation and customer support to improve policy compliance.
What I'm looking for
I’m a results-driven BPO professional with 5 years of experience in customer support and content moderation. I optimize workflow efficiency while bridging the gap between user support and policy enforcement.
In my roles, I’ve supported customers as a Customer Support Executive and then advanced into Content Moderator work at Taskus. I focus on problem-solving, clear communication in English and Hindi, and consistent handling of client needs—so operations stay smooth and brand trust stays strong.
I bring strong time management and multitasking, plus solid teamwork and computer literacy to deliver reliable outcomes under pressure. I’m also motivated by continual improvement, and I’m ready to apply my operational mindset to drive excellence for the organization.
Experience
Work history, roles, and key accomplishments
Content Moderator
Taskus
Jul 2022 - Present (3 years 11 months)
Conducted content moderation at Taskus, bridging user support with policy enforcement to support platform compliance and user experience.
Customer Support Executive
Reliance Jio
Jul 2021 - Jun 2022 (11 months)
Provided customer support for Reliance Jio, resolving user inquiries and coordinating issue escalation to ensure timely, accurate resolutions.
Education
Degrees, certifications, and relevant coursework
St. Aloysius College
Bachelor of Commerce, Commerce
2018 - 2021
Grade: 67%
Completed BCom at St. Aloysius College, scoring 67%, from July 2018 to June 2021.
Kendriya Vidyalaya
Class 12, Higher Secondary
Grade: 69.4%
Completed Class 12 at Kendriya Vidyalaya, scoring 69.4%, in 2018.
Availability
Location
Authorized to work in
Job categories
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