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Prateek Verma

@prateekverma3

BPO professional focused on content moderation and customer support to improve policy compliance.

India
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What I'm looking for

I’m looking for a BPO role where I can apply my content moderation and customer support experience to ensure policy compliance, improve workflow efficiency, and deliver a high-quality user experience with strong operational ownership.

I’m a results-driven BPO professional with 5 years of experience in customer support and content moderation. I optimize workflow efficiency while bridging the gap between user support and policy enforcement.

In my roles, I’ve supported customers as a Customer Support Executive and then advanced into Content Moderator work at Taskus. I focus on problem-solving, clear communication in English and Hindi, and consistent handling of client needs—so operations stay smooth and brand trust stays strong.

I bring strong time management and multitasking, plus solid teamwork and computer literacy to deliver reliable outcomes under pressure. I’m also motivated by continual improvement, and I’m ready to apply my operational mindset to drive excellence for the organization.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

SC

St. Aloysius College

Bachelor of Commerce, Commerce

2018 - 2021

Grade: 67%

Completed BCom at St. Aloysius College, scoring 67%, from July 2018 to June 2021.

KV

Kendriya Vidyalaya

Class 12, Higher Secondary

Grade: 69.4%

Completed Class 12 at Kendriya Vidyalaya, scoring 69.4%, in 2018.

Tech stack

Software and tools used professionally

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