pankaj soni

I am a results-oriented professional with 9+ years of experience in customer service, content moderation, and team leadership, focused on optimizing processes, maintaining service quality, and delivering client satisfaction. I have a proven track record leading teams in high-pressure environments, conducting training, managing KPIs, and ensuring compliance with platform policies and quality standards.

In my recent role I reviewed paid advertisements and user content for Trust & Safety, collaborated with QA for policy enforcement improvements, and as a team lead managed document verification teams, performance reviews, and client reporting. I bring strong communication skills, attention to detail, and a commitment to operational excellence and continuous improvement.