Sanu Roy
@sanuroy1
Dedicated Customer Support Associate with expertise in process management.
What I'm looking for
I am a Customer Support Associate with a strong background in process management and content moderation. With experience in managing accounts payable and receivables at Metro Retail Pvt Ltd, I developed a keen eye for detail and accuracy in financial documentation. My role involved preparing and processing bills, maintaining budgets, and ensuring timely payments, which honed my organizational skills.
Currently, I am working as a Process Associate and Content Moderator at Gear Inc Service Pvt Ltd, where I review user-generated content to ensure compliance with platform policies. My ability to adapt to changing guidelines and trends in online content has been instrumental in maintaining a safe and respectful digital environment. I am eager to leverage my skills in a dynamic corporate setting while continuing to grow professionally.
Experience
Work history, roles, and key accomplishments
Process Associate / Content Moderator
Gear Inc Service Pvt Ltd
Dec 2023 - Present (1 year 5 months)
Responsible for reviewing user-generated content to ensure compliance with platform policies and guidelines, similar to previous roles.
Process Associate / Content Moderator
Floating Numbers Digital Pvt Ltd
Apr 2021 - Nov 2023 (2 years 7 months)
Reviewed user-generated content for compliance with platform policies, removed inappropriate content, and stayed updated on policy changes and online trends.
Billing Executive
Metro Retail Pvt Ltd
Jan 2019 - Jul 2019 (6 months)
Managed accounts payable and receivables, processed bills and invoices, maintained budgets, and issued cheques while ensuring accurate financial records.
Education
Degrees, certifications, and relevant coursework
Netaji Nagar Day College
Graduate Hons, Graduate Studies
2015 - 2018
Laskarpur Vidyasagar Vidyapith
Higher Secondary, Higher Secondary Education
2015 - 2015
Laskarpur Vidyasagar Vidyapith
Madhyamik, Secondary Education
2013 - 2013
Tech stack
Software and tools used professionally
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