Shaji Vijayan

Analyzed client sentiment and market trends to drive data-driven decision-making and ensure consistent performance outcomes.
Leveraged automated tools and technology solutions to streamline daily workflows, solve complex problems, and improve operational efficiency.

Directed client-facing operational workflows, communicating across global teams to execute time-critical services and meet high satisfaction standards. Acted as the primary escalation contact, applying active listening and rapid problem-solving to resolve complex client inquiries, ensure compliance, and maintain service continuity.

Managed end-to-end client applications and scheduling, coordinating directly with international partners to deliver accurate product information and meet deadlines.
Led ongoing process reviews and vendor communication during major product rollouts, ensuring high service quality and seamless client onboarding under pressure.

Supported multiple virtual product and channel rollouts, managing client documentation, appointment workflows, and product presentations.
Adapted quickly to changing operational guidelines while maintaining accuracy in processing client applications and resolving day-to-day service issues.

Handled inbound and outbound client calls, conducting virtual product presentations, advising customers on tailored packages, and consistently exceeding targets.
Led, coached, and developed team members through training sessions focused on communication skills, telephone etiquette, active listening, and problem-solving.
Streamlined application completion and appointment scheduling processes.

Grade: Distinction

Pursued a Master of Business Administration with Distinction, focusing on Business Administration and Management.

Grade: 2nd Class

Completed a Bachelor of Commerce with a 2nd Class, specializing in Commerce and Business.