Rachael Wilkinson

Served as the main point of contact for customers from diverse backgrounds through various communication channels. Provided solutions and alternatives to customer issues while ensuring a positive experience. Collaborated with team leaders and SMEs to relay information effectively.

Responsible for maintaining cleanliness of guest rooms and common areas. Managed supplies and provided status reports to ensure high standards of hygiene and guest satisfaction.

Oversaw bakery operations, managed staff, and ensured product quality. Developed creative recipes and handled customer relations to enhance business growth.

Supported community members in identifying issues and organizing collective actions. Managed events and researched cultural activities to promote community engagement.

Provided emergency medical guidance and support via telephone. Supervised dispatchers and ensured timely response to emergencies while maintaining communication with teams.

Taught English to children aged 4-12, focusing on engaging lesson plans and effective communication strategies. Developed relationships with students to enhance learning.

Completed a 120-hour TEFL course, focusing on teaching English as a foreign language to children and adults.

Engaged in radio production and broadcasting, developing and producing radio features, and managing schedules for live bands.

Pursued an Advanced Diploma in Psychology and various child counselling diplomas. Focused on adult support and customer service.

Completed O Levels and various diplomas including Gestalt Therapy, Child Psychology, and Counselling and Psychotherapy. Developed skills in customer service and administration.