Aleksandra User

Co-built Notion workspace for team workflows, content, guidelines and finance information; supported team adoption and onboarding. Supported Make.com scheduling and AI-assisted workflows, researched a product landing page, and produced SEO and social content.

Delivered customer service and resolved customer requests across 2 stores; coordinated stock replenishment with store management. Provided operational cover for the kids’ department for 6 months when dedicated management and visual support were unavailable.

Created a Buddy matching framework and implementation plan for BUas to improve integration of incoming international students.

Prospected and contacted affiliate and B2B partners through Daisycon; maintained partner information supporting referral activity and B2B newsletters. Managed prices, offers and product listings across multi-country WordPress websites; analysed airline pricing in Tableau and coordinated hotel content.

Helped design a regional tourism campaign concept: customer journey, influencer outreach, website, email and social media plan.

Bachelor's degree in International Tourism Management with a minor in Digital Marketing.

Exchange program focusing on Event Management and Export Management.