Monisha User

Tracked project timelines, budgets, and resource allocations while supporting sales and customer support teams with technical insights. Oversaw cloud migrations and infrastructure upgrades, mitigating project risks and proactively resolving issues.

Monitored and managed the support portal for optimal service delivery, coordinating with team members to ensure consistent client service. Managed task distribution, resource allocation, and team performance, establishing regular reports and KPIs.

Conducted product analysis and testing, recommending enhancements to the product based on findings. Advised on solution implementation and managed Jira for efficient tracking of changes.

Provided first and second-line technical support, including installation and configuration of Microsoft Windows and Office Suites. Diagnosed user faults, managed helpdesk calls, and performed hardware repairs.

Created rates packages and promotional offers for hotels using a B2B platform. Designed promotional flyers with Adobe applications and assisted clients with reservation bookings and specialized rates.

Taught Sociology and History, establishing lesson plans and selecting learning materials to achieve curriculum objectives. Enhanced holistic development of students, enforced classroom discipline, and participated in school events.

Handled claims and complaints over the phone, ensuring efficient resolution and customer satisfaction. Responded to customer interactions professionally and offered assistance regarding company products and services.

Currently pursuing a Master of Business Administration. This program is designed to enhance business acumen, leadership skills, and strategic thinking for management roles.

Achieved CompTIA A+ certification. This certification validates foundational IT skills, including hardware, software, and networking.

Completed secondary education at Seewa Bappoo SSS. This foundational education provided a broad understanding across various subjects, preparing for further academic pursuits.

Undertook a Bachelor of Science in Social Work. This program focused on developing skills and knowledge in social welfare, community development, and human behavior.

Obtained a Diploma in IT Software Application. This diploma provided specialized training in software development and application, covering essential IT skills.

Earned CompTIA N+ certification. This certification focuses on networking concepts and infrastructure, enhancing expertise in network technologies.

Completed a Teacher's Diploma in Secondary Social Sciences. This diploma prepared for teaching roles in social sciences at the secondary level, including curriculum development and classroom management.

Obtained a certification in the Introduction to Sustainable Development of Business. This program provided insights into sustainable business practices and their impact.

Participated in a workshop for PMP Certification. This workshop focused on preparing for the Project Management Professional (PMP) exam, covering key project management methodologies.

Activities and societies: Teaching of Sociology and History; Establishment of lesson plans; Selection of learning materials and resources; Enhance holistic development of students; Create and enforce classroom discipline; Participate in school events.

Undertook an internship as a Trainee Secondary Educator in Social Sciences. Responsibilities included teaching Sociology and History, establishing lesson plans, and selecting learning materials.