Tonderayi Sylvester Nyatsambo

As a Senior Dayforce Consultant at Adaptalytics LLC, I specialize in building and nurturing client relationships, solving Dayforce-related challenges, and optimizing Dayforce implementation. My responsibilities include providing comprehensive Dayforce services, from workforce management to payroll. I manage multiple projects concurrently and ensure clients are satisfied with services.

In my role as a Senior Service Consultant at Ceridian, I achieved a 90% resolution rate for customer complaints through active listening and problem-solving skills. My role involved managing multiple deadlines and collaborating with customers, management, and sales teams. With a strong focus on customer service and process improvement, I consistently maintained an 88% Net Promoter Score (NPS).

As a Service Consultant at Ceridian, I was accountable for guiding new clients through the Dayforce onboarding process. I successfully coordinated projects to ensure timely year-end reporting and liaised with various stakeholders to understand customer needs. I provided hands-on training to clients and followed up to ensure resolution satisfaction. My role involved excellent customer service.

At Deep Catch Holdings, I served as an ERP Consultant and IT Support specialist, where I analyzed, developed, and implemented solutions for subsidiaries in the Southern African Region. My contributions included upskilling in new CRM technology, creating IT manuals, and implementing ZOHO Desk for quicker issue resolution.

As a Digital Marketing Executive at Floorworld LLC, I directed marketing campaigns that significantly enhanced customer online engagement, reduced churn, and increased conversion rates. My role included overseeing traffic growth strategies, SEO, content distribution, and email marketing. I used data-driven strategies to optimize website exposure and provided insights through monthly SEO reports.

In my role as an IT Support Officer, I responded promptly and accurately to user queries while configuring hardware, software, and maintaining servers and systems. I was responsible for patching software, updating systems, and ensuring the network's operational continuity. I provided Tier 1 IT support and coached employees through day-to-day work and complex problems, resolving issues efficiently.

As a Marketing and Production Coordinator, I was accountable for establishing a positive web presence, resulting in a significant increase in followers. My responsibilities included organizing logistics for marketing and proposal strategy meetings, coordinating multiple television shows concurrently, and managing conferences, seminars, product launches, exhibitions, and award ceremonies.