Monisha Koipuram

I am a results-driven Sales Development Representative with 8 years of experience in customer service and outreach, particularly within the COBRA insurance sector at ADP. My expertise lies in prospecting, lead qualification, and customer engagement, where I have honed my skills in high-volume call handling and building rapport with clients. I am highly motivated and resilient, eager to leverage my communication and problem-solving skills to drive sales pipeline growth.

During my tenure at ADP, I managed high-volume inbound and outbound customer calls, assisting clients with COBRA insurance enrollment and addressing complex inquiries. I successfully identified sales and upsell opportunities, ensuring compliance with COBRA regulations while enhancing customer satisfaction. My commitment to excellence is reflected in my ability to train and mentor junior representatives, sharing best practices that improve call efficiency and customer experience.

With a strong foundation in CRM management and a passion for sales, I am dedicated to contributing to business growth through effective customer outreach and engagement strategies. I thrive in collaborative environments and am always looking for ways to improve processes and drive results.