Open to opportunities

Monique Smith

@moniquesmith

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Results-driven customer service professional with 3+ years of experience.

Jamaica

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What I'm looking for

I am looking for a role that values strong communication and problem-solving skills in a supportive team environment.

I'm Monique Smith, a results-driven customer service professional with over three years of experience in resolving issues, enhancing customer satisfaction, and building strong relationships in fast-paced environments. My journey in customer service has equipped me with strong communication, problem-solving, and technical skills, which I am eager to contribute to a dynamic work-from-home team.

During my tenure at Conduent, I excelled as a Customer Service Representative, providing live chat and email support while managing a high volume of inquiries. I received positive feedback for consistently exceeding quality and efficiency targets, demonstrating my commitment to delivering exceptional service. My experience at IBEX Global further honed my skills in handling phone-based and digital customer queries, where I was recognized for maintaining high call quality scores and customer ratings.

My educational background includes studies at Excelsior Community College, where I actively participated in extracurricular activities that enhanced my communication and academic skills. I am passionate about leveraging my experience and skills to contribute positively to a team-oriented environment.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Conduent

Sep 2021 - Mar 2023 (1 year 6 months)

As a Customer Service Representative at Conduent, I provided live chat and email support, resolving a high volume of customer inquiries while maintaining service quality. I excelled in conflict resolution and customer retention, receiving positive feedback for exceeding efficiency targets.

Live Chat Support Email Support Conflict Resolution Customer Retention CRM Systems Empathy

Customer Service Representative

IBEX Global Jamaica

Jan 2020 - Aug 2021 (1 year 7 months)

In my role as a Customer Service Representative at IBEX Global, I handled phone-based and digital customer queries, processed orders, and provided solutions to enhance customer satisfaction. I was recognized for maintaining high call quality scores and customer ratings.

Phone Support Order Processing Customer Satisfaction Team Collaboration Tech Savvy Empathy

File Clerk Intern

National Library of Jamaica

Jul 2019 - Aug 2019 (1 month)

As an intern at the National Library of Jamaica, I supported the administrative team by organizing and maintaining sensitive documentation. I ensured timely retrieval of records while adhering to confidentiality standards.