Denika Wright
@denikawright
Dedicated customer service representative with strong organizational skills.
What I'm looking for
I am a motivated individual with a strong commitment to delivering exceptional customer service. My recent experience as a Grand Customer Service Representative at Ibex Global has equipped me with the skills to effectively manage customer inquiries, process orders, and resolve issues promptly. I take pride in my ability to communicate clearly and efficiently, ensuring that customers receive the best possible support.
Prior to my role at Ibex Global, I worked as a Filing Clerk at Sovereign Supermarket, where I honed my organizational skills and attention to detail. I managed databases, maintained accurate records, and assisted with audits, all while ensuring compliance with established protocols. My educational background, including a High School Diploma and various CXC qualifications, has provided me with a solid foundation in critical thinking and problem-solving.
Experience
Work history, roles, and key accomplishments
Grand Customer Service Representative
Itel Bpo
Sep 2023 - Oct 2023 (1 month)
Responsible for answering customer calls and emails, processing orders, returns, and refunds, and providing product information. Escalated complex issues and maintained customer records.
Filing Clerk
Sovereign Supermarket
Jul 2022 - Sep 2022 (2 months)
Managed databases and maintained paper records. Reviewed documents for accuracy, assisted with audits, and disposed of obsolete files according to legal demands.
Education
Degrees, certifications, and relevant coursework
Mona High School
High School Diploma, General Education
2016 - 2022
Completed high school education with a focus on various subjects including Mathematics, English Language, Geography, Biology, Chemistry, Physics, and Clothing, Textile and Fashion. Achieved a Distinction in City and Guilds Math.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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