Paul Campbell

I am a customer-oriented professional with over ten years of experience in providing top-tier customer service. My expertise lies in resolving complex inquiries, handling complaints, and building positive customer relationships through active listening and clear communication. I believe in the importance of demonstrating my job duties and expectations, and I am committed to improving my position in the workforce.

Currently, I work at Advantage Communication as a Subject Matter Expert, where I communicate with both internal and external customers to resolve escalated issues. I ensure timely follow-up to verify that complaints have been addressed and satisfied. My role also involves mentoring and supporting new and tenured agents, which enhances overall team and site performance.

Previously, I served as a Customer Service Representative at Conduent, where I provided customer support in a busy call center environment. I handled approximately 6-8 calls per hour while maintaining a 99.5% customer satisfaction rating. I am eager to expand my knowledge and skills while establishing long-term employment in a friendly environment.