Looking for a job

Monica Sule

@monicasule

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I build business intelligence reports and data warehouse solutions that improve strategic decisions.

Nigeria

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What I'm looking for

I'm looking to apply my business intelligence, reporting, data warehouse, and stakeholder-management experience to projects that improve business decisions and customer outcomes.

I've built complex BI reports and data warehouse solutions for clients including FCMB and 9mobile, helping teams make more accurate and strategic business decisions.

At Bluechip Technologies, I developed and tuned reports, validated SQL, analyzed data in Oracle environments, and supported customer lifecycle and campaign-management initiatives for major clients.

More recently, I supported payments, customer service, and client-resolution operations at the Central Bank of Nigeria, combining financial analysis, reconciliation, investigation, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Head, Information & Clients Service Office

Central Bank of Nigeria

Jan 2024 - Dec 2024 (11 months)

Acts as resource person for the general public and staff, providing information and guidance on banking policies and procedures. Assesses and investigates complaints about financial institutions and holds resolution meetings.

Assessments Analytical Investigative Mediation information gathering Communication Skills Active Listening Empathy

Customer Service Officer

Central Bank of Nigeria

Jan 2023 - Dec 2024 (1 year 11 months)

Maintained good customer relations by providing quality service and managing mandates repository. Processed retail credit applications and handled customer information requests.

Leadership Team Building Conflict Management Interpersonal Skills Communication Skills Banking Operations Accounting Product Knowledge Customer Service Financial Analysis

Payment Officer

Central Bank of Nigeria

Feb 2020 - Dec 2022 (2 years 10 months)

Provided payments administrative support and acted in the Head, Branch Support Office capacity when needed. Prepared branch budgets, reconciled voteheads, and generated monthly expenditure reports.

Cost Management Budget Management Accounts Reconciliation Claims Settlement Statistical Analysis Vote Management Oracle Applications

Business Intelligence Analyst

Bluechip Technologies Limited

Oct 2016 - Dec 2019 (3 years 2 months)

Contributed to BI initiatives on data warehouse and reporting projects. Developed and tuned reports, validated SQL, and supported campaign programs for customer retention.

SQL Oracle Data Warehouse Report Development Campaign Management Customer Lifecycle Management Project Management

Research & Insights Officer

Bluechip Technologies Limited

Apr 2013 - Sep 2016 (3 years 5 months)

Developed custom SQL queries and performed data analysis in Oracle DB. Collected and reported on metrics to meet customer reporting requirements and supported product lifecycle management.

SQL Oracle Data Analysis Reporting Customer Lifecycle Management Campaign Management

Admin Executive

Helios Towers

Apr 2011 - Mar 2013 (1 year 11 months)

Served as a link between management and employees, handling questions and resolving work-related problems. Improved program and service quality by devising new applications and updating procedures.

Administration Communication Skills Problem Solving Human Resources Support

Resource Consultant

HIIT PLC

Feb 2010 - Jan 2011 (11 months)

Delivered training on Oracle database management and computing fundamentals. Counselled students on applying knowledge gained from courses.

Training Oracle Database Computer Fundamentals Counselling

Oracle Instructor

Afrihiub ICT Solution

Jul 2009 - Jan 2010 (6 months)

Taught Oracle 10g courses and developed curriculum and manuals for training. Assisted with management of training operations, marketing, and program schedules.

Oracle 10g Curriculum Development Training Marketing Program Management