Monica Omulo

Responsible for contacting debtors to discuss overdue payments, negotiating repayment plans, and investigating overdue accounts. Developed strategies for debt recovery while adhering to legal requirements and maintained accurate records of collections activities.

Handled cash and credit transactions, assisted in purchasing for the restaurant, ensured correct pricing, and resolved customer complaints. Maintained clean checkout areas and processed returns.

Assisted customers in selecting mobile phones based on features and budget, ensuring a sale was made while providing excellent customer service.

Ensured timely vehicle dispatch, tracked vehicle movements, and handled client inquiries and complaints. Provided clear instructions to drivers and managed future bookings.

Welcomed customers by answering calls and addressing inquiries. Provided solutions to customer problems and escalated issues to relevant departments.

Involved in marketing DSTV products, engaging with potential customers to promote services.

Gathered information from the public for surveys, entered data into systems, and created reports based on fieldwork.

Participated in the Emergency Immunization Campaign, assisting in various tasks related to public health.

Completed a diploma program focusing on Human Resource and Management, equipping with essential skills for managing human resources effectively in various organizational settings.

Achieved a certificate in Microsoft Office, gaining proficiency in essential software applications for business and administrative tasks.

Grade: C (Plain)

Completed secondary education with a KCSE grade of C (Plain), providing a foundational education for further studies.

Grade: 372 points

Completed primary education with a KCPE score of 372 points, establishing basic educational skills and knowledge.