Open to opportunities

Winnie Obita

@winnieobita

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Skilled Customer Service Relations Specialist with a focus on client satisfaction.

Kenya

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What I'm looking for

I am looking for a role that fosters growth, teamwork, and customer-centric values.

I am a highly skilled Customer Service Relations Specialist with a Bachelor's degree in Business Management from Maasai Mara University. With over four years of experience in customer service, I have excelled in roles that require strong administration, customer engagement, and analytical skills. My commitment to enhancing customer satisfaction is evident from my achievements, including a 15% increase in customer satisfaction ratings at Majorel Kenya Ltd and a 20% rise in successful collections as an Account Collections Manager at Care Recoveries and Auctioneers.

Beyond my professional accomplishments, I am passionate about continuous learning and community engagement. I have completed a CPA 1 course and specialized training in customer care, money laundering, and fraud management. My proactive approach and problem-solving skills have consistently contributed to achieving and surpassing performance targets, making me a valuable asset in any organization. I am eager to leverage my expertise to make a significant impact in a dynamic team environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Majorel Kenya Ltd

Oct 2022 - Present (2 years 7 months)

As a Customer Care Representative, I delivered exceptional service, enhancing response times and resolution rates. I maintained meticulous records and streamlined communication, contributing to improved customer satisfaction and retention.

Customer Service Conflict Resolution Data Entry Communication Problem Solving Team Collaboration Process Optimization Customer Relationship Management

Account Collections Manager

Care Recoveries and Auctioneers

Jan 2022 - Oct 2022 (9 months)

Managed debt collection activities, optimizing recovery processes and providing financial education to clients. Achieved significant improvements in successful collections and customer compliance.

Debt Collection Negotiation Portfolio Management Dispute Resolution

Customer Service Representative

ISON BPO Ltd

Sep 2017 - Apr 2020 (2 years 7 months)

Provided exceptional support for Airtel Money service recovery, achieving high first contact resolution rates and maintaining meticulous records. Enhanced customer satisfaction through efficient query resolution.

Customer Service First Contact Resolutions Escalation Management

Education

Degrees, certifications, and relevant coursework

Maasai Mara University

Bachelor of Business Management, Business Management

2013 - 2016

Grade: Second Class Honors-Upper Division

Completed a Bachelor's degree in Business Management, awarded with Second Class Honors-Upper Division. Developed a strong foundation in business principles and practices, focusing on customer service and financial analysis.

Esmart College

CPA 1, Accounting

2015 - 2015

Completed a CPA 1 course, enhancing my understanding of accounting principles and practices, which supports my role in financial analysis and customer service.