Laura Shiundu
@laurashiundu
Dedicated HR professional with a strong background in customer service.
KenyaWhat I'm looking for
I am a dedicated and detail-oriented professional with extensive experience in customer service, human resources, and administrative support. My proven track record includes exceeding sales targets, enhancing customer satisfaction, and streamlining operational processes. I excel at building strong relationships and resolving client issues efficiently, contributing to organizational growth.
In my previous roles, I have managed HR documentation, employee relations, and compensation programs, ensuring compliance with data privacy regulations. I have also successfully led recruitment processes and developed training programs to enhance employee skills. My proactive approach and excellent communication skills have allowed me to support performance management processes and develop HR policies that align with labor laws.
With a strong focus on results, I have acquired over 300 customers in my role as a Loan and Debt Recovery Officer, increasing loan repayment recovery by 15%. I am passionate about leveraging my skills to foster a positive workplace culture and drive organizational success.
Experience
Work history, roles, and key accomplishments
Human Resource Admin Assistant
UNIPASS
Nov 2020 - Apr 2024 (3 years 5 months)
Maintained accurate and up-to-date employee records, ensuring compliance with data privacy regulations. Managed employee compensation and benefits programs, including payroll processing and salary administration.
Loan and Debt Recovery Officer
4G-Capital Limited
Feb 2017 - Sep 2020 (3 years 7 months)
Acquired over 300 customers in the first quarter by delivering prompt and accurate service. Increased loan repayment recovery by 15% through proactive portfolio management and maintained a debtor collection success rate of 94%.
Supply Chain and Procurement Intern
Kenya Bureau of Standards
Jul 2014 - Sep 2014 (2 months)
Monitored deliveries from multiple suppliers, ensuring shipment accuracy and coordinating with sales and logistics. Assisted with stock checks for the procurement department, ensuring inventory accuracy through weekly reconciliation.
Education
Degrees, certifications, and relevant coursework
JTJomo Kenyatta University of Agriculture and Technology
Bachelor of Purchasing and Supplies Management, Purchasing and Supplies Management
Studied principles of purchasing and supply chain management. Gained knowledge in procurement, logistics, and inventory control.
St. Annes Musoli Girls High School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education, focusing on a broad curriculum to prepare for higher education. Developed foundational knowledge across various subjects.
Racecourse Primary
Kenya Certificate of Primary Education, General Studies
Completed primary education, building fundamental literacy and numeracy skills. Engaged in core subjects to establish a strong educational base.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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