Open to opportunities

GRACE NJOROGE

@gracenjoroge

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Talented human resource professional focused on improving business operations.

Kenya

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What I'm looking for

I seek a role that fosters growth, values employee development, and promotes a positive workplace culture.

I am a dedicated human resource professional with a strong foundation in creating and implementing HR programs that enhance business operations. My experience spans various HR functions, including staffing, recruiting, performance evaluation, and compliance, allowing me to contribute effectively to organizational success. I am committed to fostering a positive workplace culture and ensuring that employee relations are prioritized.

Throughout my career, I have demonstrated my ability to manage multiple HR responsibilities, from talent acquisition to employee training and development. My role at Bfree Africa Ltd has honed my skills in customer service and support, where I effectively track customer interactions and maintain accurate records. Additionally, my internship as a Human Resource Attaché at the Catholic Archdiocese of Nyeri provided me with valuable insights into employee management and operational support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Bfree Africa Ltd

Apr 2022 - Present (3 years 2 months)

Responsible for contacting and tracking customers regarding overdue loans, maintaining accurate payment records, and providing customer support. Successfully negotiated payment plans and addressed customer queries.

Customer Relationship Management Communication Skills Problem Solving

Customer Service Associate

Simbisa Brands Kenya Ltd - Pizza Inn

Jan 2022 - Mar 2022 (2 months)

Handled customer transactions, maintained checkout areas, resolved complaints, and provided product information. Ensured a positive customer experience through effective communication.

Customer Service Product Knowledge Communication Skills

Data Entry Clerk

Unity West Ltd

Nov 2020 - Mar 2021 (4 months)

Performed data entry tasks using MS Excel, managed filing systems, and prepared reports on materials used at construction sites. Ensured accurate record-keeping and stock management.

Data Entry MS Excel Stock Management Reporting

Human Resource Attaché

Catholic Archdiocese of Nyeri

May 2019 - Aug 2019 (3 months)

Assisted in updating employee information, preparing for interviews, managing petty cash, and compiling reports. Contributed to the daily operations of the HR department.

Interview Preparation Petty Cash

Education

Degrees, certifications, and relevant coursework

Murang’a University of Technology

Bachelor of Human Resource Management, Human Resource Management

2016 - 2020

Grade: Second Class Honors (Upper Division)

Studied Human Resource Management, focusing on creating and implementing HR programs to improve business operations. Developed a strong understanding of workplace ethics, organization structure, and business strategy.