Open to opportunities

Monica Mazariegos

@monicamazariegos

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Bilingual business administration graduate skilled in customer service and English instruction.

Guatemala

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What I'm looking for

I seek roles leveraging my bilingual customer-service and administrative skills in supportive, team-oriented environments with opportunities to teach or grow professionally.

I am a licensed Business Administration graduate from Universidad Rafael Landívar with strong bilingual customer-service experience and a background in primary-level English instruction. I have worked in international customer-facing roles providing technical assistance and package support for logistics and warranty services.

My professional strengths include near-native English proficiency, teamwork, communication, and responsibility, supported by practical knowledge of Microsoft Office, Photoshop, and basic project-management tasks. I have delivered service through global platforms for companies such as Transactel and First American Home Warranty.

I am committed to applying my language skills, service orientation, and administrative training to roles that value customer care, teaching, or office administration, while continuing to develop technical and instructional competencies.

Experience

Work history, roles, and key accomplishments

Primary School English Teacher

Eco School Q'anil

Jan 2024 - Dec 2025 (1 year 11 months)

Taught English at primary level, delivering curriculum-aligned lessons and supporting language development (2024–2025).

Lesson planning Classroom Management Communication

Customer Service Representative

Transactel

Jan 2019 - Dec 2021 (2 years 11 months)

Provided English-language customer support for FedEx accounts via international platforms, handling package inquiries and technical assistance from 2019 to 2021.

Customer Service English Communication Technical Support Ticketing Platforms International Accounts Problem Solving CRM

Customer Support Representative

First American Home Warranty

Oct 2016 - Dec 2016 (2 months)

Provided English-language customer assistance and technical support on property warranty issues during a short-term placement in Maine (Oct–Dec 2016).

Customer Service English Communication Technical assistance Documentation