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Hany Lorenzana

@hanylorenzana

Customer service agent who handled bilingual phone and chat inquiries, verified customer data, and followed up on requests.

Guatemala

Message

As a Multiskill Customer Service Agent, I handled customer inquiries and requests by phone and chat in English and Spanish.

I entered, updated, and verified customer data in internal systems, organized information, and followed up on requests while adhering to established procedures.

I also used digital tools and written communication to resolve inquiries accurately. I completed Bilingual Secretarial Studies with a Specialization in Computer Applications in 2024.

Experience

Work history, roles, and key accomplishments

Multiskill Customer Service Agent

Unknown

Dec 2024 - Sep 2026 (1 year 9 months)

Handled customer inquiries and requests through phone calls and chat in English and Spanish. Entered, updated, and verified customer data in internal systems.

Customer Service Data Entry Communication Skills English Spanish Google Workspace Microsoft Office