Monica Carta

Provided multilingual professional support, analyzing and resolving technical and product usage issues in collaboration with internal teams. Enhanced product adoption by 20% through impactful training sessions on SaaS features and best practices.

Managed complaints and escalations, supervised team operations, and oversaw daily processes across Numa’s portfolio of 80+ hotels in Europe. Led the onboarding, mentoring, and coaching of a 30-member customer experience team, fostering high performance and engagement.

Ensured exceptional guest support by delivering friendly, efficient, and solution-oriented service. Managed individual guest reservations for 80+ Numa locations across Europe, ensuring seamless booking experiences.

Represented the clinic’s strategic vision, serving as a role model and source of inspiration for the entire staff. Delivered personalized care and attention to important guests and VIPs, ensuring exceptional experiences.

Increased operational efficiency by 25% by implementing change management strategies and problem-solving protocols. Enhanced team proficiency through developing comprehensive handbooks and presentations for training.

Handled administrative duties for over 200 patient cases monthly, ensuring timely and accurate completion. Reduced appointment scheduling errors by 30% by introducing new digital booking systems.

Boosted German and English proficiency after completing intensive courses and acquiring hospitality skills. Provided excellent customer service in a fast-paced environment.

Managed sales and rental operations for various properties. Coordinated and conducted property visits, ensuring customer satisfaction.

Managed sales and rental operations for various properties. Coordinated and conducted property visits, ensuring customer satisfaction.

Performed check-in and check-out procedures efficiently. Managed front and back office operations, ensuring smooth guest experiences.

Completed an advanced course focusing on customer experience with generative AI. Gained expertise in leveraging AI for enhanced customer interactions and service delivery.

Acquired essential skills for virtual assistants, covering various aspects of remote support and administrative tasks. Developed proficiency in tools and strategies for effective virtual assistance.

Completed training to become a travel consultant, gaining knowledge in travel planning, booking systems, and customer service in the tourism industry. Developed skills to assist clients with their travel needs.

Studied integrated marketing communications, including advertising, public relations, and digital marketing strategies. Gained insights into developing cohesive marketing campaigns across various channels.

Explored international leadership and organizational behavior, focusing on dynamics within global business environments. Developed an understanding of effective leadership and organizational structures.

Obtained an Associate Degree with a Swiss Federal Professional Graduation in Business and Administration, specializing as an Executive Assistant of CEO. Developed comprehensive administrative and business management skills.

Grade: 96/100 (Excellent, equivalent to A in the ECTS grading system)

Completed a High School Diploma with a focus on Business, Languages, and Tourism. Achieved an excellent final grade, demonstrating strong academic performance in these areas.