Francesca Canta
@francescacanta
Passionate customer service professional with over ten years of experience.
ItalyWhat I'm looking for
With over a decade of experience in customer service and hospitality, I am dedicated to providing the best customer experience possible. My journey has taken me through various roles, including content moderation, virtual assistance, and customer support across multiple languages. I thrive in dynamic environments and am always eager to learn and grow.
In my recent role as an online content moderator at Yubo in Paris, I ensured user profiles adhered to company guidelines, showcasing my attention to detail and commitment to quality. My experience as a virtual assistant at Lucracy Marketing Management in Dubai further honed my organizational and communication skills, where I managed the CEO's agenda and facilitated business expansion.
I am now seeking new challenges that will allow me to leverage my extensive background in customer service while continuing to develop my skills in a supportive and growth-oriented environment.
Experience
Work history, roles, and key accomplishments
Content Moderator
Yubo
Jun 2021 - Mar 2023 (1 year 9 months)
Worked remotely as a content moderator, ensuring user profiles complied with company guidelines.
Virtual Assistant
Lucracy Marketing Management LLC
Jun 2022 - Oct 2022 (4 months)
Managed the CEO's agenda and hiring processes, serving as the primary contact for business expansion and collaborations.
Content Reviewer & Customer Support Consultant
Vdesk
May 2009 - May 2021 (12 years)
Ensured adherence to ethical chat guidelines, removed offensive content, and moderated user interactions.
Customer Service Operator
Onstar-Concentrix
Nov 2016 - Jun 2019 (2 years 7 months)
Provided multilingual customer service, handling inquiries, complaints, technical assistance, and emergency coordination.
Receptionist
All Star Lane
Nov 2016 - Nov 2016 (0 months)
Managed check-ins and check-outs, handled complaints, and performed administrative tasks including payment management.
Bar Supervisor
Travelodge
Feb 2015 - Nov 2015 (9 months)
Oversaw weekly inventory, transaction control, team training, and administrative duties.
Receptionist
Travelodge
Feb 2013 - Nov 2015 (2 years 9 months)
Handled check-ins and check-outs, managed complaints, and performed administrative tasks.
Chef de Rang
Hotel Nettuno
May 2012 - Sep 2012 (4 months)
Provided table service and maintained cleanliness in work areas during seasonal employment.
Head Waiter
Il Carretto Siciliano
May 2009 - Aug 2011 (2 years 3 months)
Managed guest reception, reservations, transactions, and administrative tasks during seasonal employment.
Barista
POD
Nov 2008 - Mar 2009 (4 months)
Prepared beverages and food while managing payments in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Istituto Alberghiero Elena Cornaro
Diploma, Servizi della Ristorazione
2011 - 2012
Grade: 75/100
Diploma di tecnico dei servizi della ristorazione conseguito tramite corso serale che raggruppava quarto e quinto anno in un unico corso.
IAL Aviano
Qualifica, Servizi della Ristorazione
2001 - 2004
Grade: 64/100
Qualifica tecnico dei servizi della ristorazione con competenze pratiche nel settore ristorativo e competenze di gestione amministrativa d'azienda.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
Interested in hiring Francesca ?
You can contact Francesca and 90k+ other talented remote workers on Himalayas.
Message FrancescaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
