Francesca Canta
@francescacanta
Passionate customer service professional with over ten years of experience.
ItalyWhat I'm looking for
With over a decade of experience in customer service and hospitality, I am dedicated to providing the best customer experience possible. My journey has taken me through various roles, including content moderation, virtual assistance, and customer support across multiple languages. I thrive in dynamic environments and am always eager to learn and grow.
In my recent role as an online content moderator at Yubo in Paris, I ensured user profiles adhered to company guidelines, showcasing my attention to detail and commitment to quality. My experience as a virtual assistant at Lucracy Marketing Management in Dubai further honed my organizational and communication skills, where I managed the CEO's agenda and facilitated business expansion.
I am now seeking new challenges that will allow me to leverage my extensive background in customer service while continuing to develop my skills in a supportive and growth-oriented environment.
Experience
Work history, roles, and key accomplishments
Content Moderator
Yubo
Jun 2021 - Mar 2023 (1 year 9 months)
Worked remotely as a content moderator, ensuring user profiles complied with company guidelines.
Virtual Assistant
Lucracy Marketing Management LLC
Jun 2022 - Oct 2022 (4 months)
Managed the CEO's agenda and hiring processes, serving as the primary contact for business expansion and collaborations.
Content Reviewer & Customer Support Consultant
Vdesk
May 2009 - May 2021 (12 years)
Ensured adherence to ethical chat guidelines, removed offensive content, and moderated user interactions.
Customer Service Operator
Onstar-Concentrix
Nov 2016 - Jun 2019 (2 years 7 months)
Provided multilingual customer service, handling inquiries, complaints, technical assistance, and emergency coordination.
Receptionist
All Star Lane
Nov 2016 - Nov 2016 (0 months)
Managed check-ins and check-outs, handled complaints, and performed administrative tasks including payment management.
Bar Supervisor
Travelodge
Feb 2015 - Nov 2015 (9 months)
Oversaw weekly inventory, transaction control, team training, and administrative duties.
Receptionist
Travelodge
Feb 2013 - Nov 2015 (2 years 9 months)
Handled check-ins and check-outs, managed complaints, and performed administrative tasks.
Chef de Rang
Hotel Nettuno
May 2012 - Sep 2012 (4 months)
Provided table service and maintained cleanliness in work areas during seasonal employment.
Head Waiter
Il Carretto Siciliano
May 2009 - Aug 2011 (2 years 3 months)
Managed guest reception, reservations, transactions, and administrative tasks during seasonal employment.
Barista
POD
Nov 2008 - Mar 2009 (4 months)
Prepared beverages and food while managing payments in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
Istituto Alberghiero Elena Cornaro
Diploma, Servizi della Ristorazione
2011 - 2012
Grade: 75/100
Diploma di tecnico dei servizi della ristorazione conseguito tramite corso serale che raggruppava quarto e quinto anno in un unico corso.
IAL Aviano
Qualifica, Servizi della Ristorazione
2001 - 2004
Grade: 64/100
Qualifica tecnico dei servizi della ristorazione con competenze pratiche nel settore ristorativo e competenze di gestione amministrativa d'azienda.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
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