Patty Ann SalindongPS
Open to opportunities

Patty Ann Salindong

@pattyannsalindong

Customer care specialist passionate about enhancing user experiences.

Italy

What I'm looking for

I am looking for a role that values teamwork and innovation, where I can contribute to enhancing customer experiences and drive operational excellence.

I am a dedicated customer care specialist with a strong background in managing customer service operations and enhancing user experiences. My journey began in the hospitality sector, where I developed a keen understanding of customer needs and expectations. Over the years, I have honed my skills in various roles, including as a Customer Advisor at Webhelp and a Customer Care Specialist at DoveVivo, where I managed front and back office activities while ensuring high-quality service delivery.

In my current role as a Customer Experience Coordinator at Joivy, I lead initiatives to promote hotel services and special events while orchestrating business operations to ensure seamless integration and optimization of our platforms. My passion for technology and digital solutions drives me to continuously seek innovative ways to improve customer satisfaction and service quality. I thrive in collaborative environments and am committed to achieving goals as part of a team.

Experience

Work history, roles, and key accomplishments

DO

Customer Care Specialist

DoveVivo

Aug 2020 - Feb 2022 (1 year 6 months)

Managed front and back office activities for customer care, providing second-level support and ensuring high-quality service. Developed innovative solutions to enhance customer experience and monitored service quality.

SS

Hospitality Specialist

Sweetguest S.p.A.

Apr 2019 - Mar 2020 (11 months)

Managed hospitality department activities from booking to guest check-in/out. Oversaw booking platforms like Airbnb and Booking.com, ensuring smooth operations.

HS

Guest Relations Agent

Hotel Principe di Savoia

Feb 2017 - Mar 2019 (2 years 1 month)

Provided customer assistance during check-in and check-out, ensuring adherence to hotel brand standards and promoting hotel services.

MM

Hostess

Mandarin Oriental Milano

Jun 2016 - Feb 2017 (8 months)

Orchestrated ticketing operations and guest reception, ensuring seamless integration and optimization of service platforms.

Education

Degrees, certifications, and relevant coursework

IL

IPSC E. LOMBARDINI

Diploma, Business and Tourism Services

Diploma in Business and Tourism Services.

Tech stack

Software and tools used professionally

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Patty Ann Salindong - Customer Experience Coordinator - Joivy | Himalayas