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@pattyannsalindong
Customer care specialist passionate about enhancing user experiences.
I am a dedicated customer care specialist with a strong background in managing customer service operations and enhancing user experiences. My journey began in the hospitality sector, where I developed a keen understanding of customer needs and expectations. Over the years, I have honed my skills in various roles, including as a Customer Advisor at Webhelp and a Customer Care Specialist at DoveVivo, where I managed front and back office activities while ensuring high-quality service delivery.
In my current role as a Customer Experience Coordinator at Joivy, I lead initiatives to promote hotel services and special events while orchestrating business operations to ensure seamless integration and optimization of our platforms. My passion for technology and digital solutions drives me to continuously seek innovative ways to improve customer satisfaction and service quality. I thrive in collaborative environments and am committed to achieving goals as part of a team.
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Work history, roles, and key accomplishments
Joivy
Feb 2022 - Present (3 years 9 months)
Promoted hotel services and special events, managed customer experience through feedback analysis, and led operational projects to align business processes.
DoveVivo
Aug 2020 - Feb 2022 (1 year 6 months)
Managed front and back office activities for customer care, providing second-level support and ensuring high-quality service. Developed innovative solutions to enhance customer experience and monitored service quality.
Webhelp
Jun 2020 - Aug 2020 (2 months)
Handled customer queries and ensured satisfaction with services. Responded to complaints and escalated issues to technical teams as necessary.
Sweetguest S.p.A.
Apr 2019 - Mar 2020 (11 months)
Managed hospitality department activities from booking to guest check-in/out. Oversaw booking platforms like Airbnb and Booking.com, ensuring smooth operations.
Hotel Principe di Savoia
Feb 2017 - Mar 2019 (2 years 1 month)
Provided customer assistance during check-in and check-out, ensuring adherence to hotel brand standards and promoting hotel services.
Mandarin Oriental Milano
Jun 2016 - Feb 2017 (8 months)
Orchestrated ticketing operations and guest reception, ensuring seamless integration and optimization of service platforms.
Degrees, certifications, and relevant coursework
Diploma, Business and Tourism Services
Diploma in Business and Tourism Services.
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