enikő szekeres

Conducted online client verification and screened for potential spam users. Ensured safe usage for clients across various companies by preventing fraud and enhancing security.

Managed communication and assisted 2,000-3,000 German-speaking tourists aboard the ship. Facilitated language translation (German to English, and vice versa) for guests. Led presentations and events in both German and English. Organized activities and programs for guests, ensuring satisfaction and engagement.

Sold luxury products, including watches, perfumes, cosmetics, clothing, and accessories on board. Participated in high-level training sessions organized by leading brands, such as Hermès, Dior, and Armani Exchange. Delivered exceptional customer service in the luxury retail sector.

Managed daily customer service operations, ensuring high-quality service. Contributed to growth by expanding office hours and increasing average transaction volume. Developed and implemented strategies to improve the success rate of platforms customer relationship management systems.

Utilized a comprehensive cash receipt system to track daily sales and inventory. Provided excellent customer service, ensuring high satisfaction levels and resolving issues. Created a positive team culture, exceeding performance goals and customer expectations.

Focused on advanced studies in both English and German, enhancing linguistic proficiency and cultural understanding. Completed a specialization program designed to develop strong communication skills in two major European languages.