Open to opportunities

Monica Ani

@monicaani

Customer Support Professional delivering calm, accurate, high-volume client experiences across remote and office settings.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support customers daily, resolve inquiries with empathy, and maintain accurate records—preferably with remote collaboration, clear processes, and opportunities to grow within a responsive, service-focused team.

I’m a dedicated, detail-oriented Customer Support Professional with experience across education, administration, and client-facing roles. I manage high customer volumes (150+ daily interactions), handle inquiries and complaints calmly, and keep accurate records—while communicating clearly with both local and international clients.

I’ve supported fast-paced front-desk and administrative workflows as an Administrative Assistant (NYSC), delivered structured virtual instruction as an Online Tutor, and served customers professionally at Freddy’s Print by handling calls, emails, and service requests. I bring tech-savviness, strong written and verbal communication, and a patient, empathetic approach—so every interaction feels organized, respectful, and resolved.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

NYSC

Jan 2025 - Present (1 year 5 months)

Provided front-desk and administrative support in a high-traffic NYSC office, processing documentation, performing data entry, and filing sensitive records. Responded to client inquiries while maintaining confidentiality and accurate recordkeeping.

Customer Support Administrative Support Data Entry Records Management Confidentiality Front Desk Support Microsoft Office

Secretary

Freddy’s Print

Jan 2024 - Jan 2025 (1 year)

Handled 150+ customer inquiries daily across phone calls, emails, and in-person service for Freddy’s Print. Processed print orders, resolved complaints, and maintained customer records and Excel-based data entry to coordinate service delivery.

Customer Service Complaint Handling Phone Support Email Support Records Management Data Entry Documentation Scheduling coordination

Teacher

Gardens Spring Schools

Jan 2020 - Jan 2022 (2 years)

Managed a classroom of 48 pupils and maintained structured communication with parents. Prepared academic reports and resolved student-related issues while keeping organized performance records.

Classroom Management Student Support Conflict Resolution Record keeping Communication Skills Organization Empathy

Online Tutor

Preply

Jan 2026 - Present (5 months)

Delivered virtual lessons to international students via video conferencing and managed scheduling changes, lesson cancellations, and lesson documentation. Communicated clearly in writing to support a structured, positive learning experience.

Virtual Tutoring Video Conferencing Lesson Scheduling Written Communication Customer Support Time Management

Education

Degrees, certifications, and relevant coursework

Alex Ekwueme Federal University Ndufu-Alike

Bachelor of Education, Physical and Health Education

Bachelor of Education (Physical and Health Education) at Alex Ekwueme Federal University Ndufu-Alike, completed in 2023.

Teachers Registration Council of Nigeria (TRCN)

West African Senior School Certificate (WAEC)

Completed the West African Senior School Certificate (WAEC), with Teachers Registration Council of Nigeria (TRCN) noted in the provided education details.