Monica Ani
@monicaani
Customer Support Professional delivering calm, accurate, high-volume client experiences across remote and office settings.
What I'm looking for
I’m a dedicated, detail-oriented Customer Support Professional with experience across education, administration, and client-facing roles. I manage high customer volumes (150+ daily interactions), handle inquiries and complaints calmly, and keep accurate records—while communicating clearly with both local and international clients.
I’ve supported fast-paced front-desk and administrative workflows as an Administrative Assistant (NYSC), delivered structured virtual instruction as an Online Tutor, and served customers professionally at Freddy’s Print by handling calls, emails, and service requests. I bring tech-savviness, strong written and verbal communication, and a patient, empathetic approach—so every interaction feels organized, respectful, and resolved.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
NYSC
Jan 2025 - Present (1 year 5 months)
Provided front-desk and administrative support in a high-traffic NYSC office, processing documentation, performing data entry, and filing sensitive records. Responded to client inquiries while maintaining confidentiality and accurate recordkeeping.
Secretary
Freddy’s Print
Jan 2024 - Jan 2025 (1 year)
Handled 150+ customer inquiries daily across phone calls, emails, and in-person service for Freddy’s Print. Processed print orders, resolved complaints, and maintained customer records and Excel-based data entry to coordinate service delivery.
Teacher
Gardens Spring Schools
Jan 2020 - Jan 2022 (2 years)
Managed a classroom of 48 pupils and maintained structured communication with parents. Prepared academic reports and resolved student-related issues while keeping organized performance records.
Delivered virtual lessons to international students via video conferencing and managed scheduling changes, lesson cancellations, and lesson documentation. Communicated clearly in writing to support a structured, positive learning experience.
Education
Degrees, certifications, and relevant coursework
Alex Ekwueme Federal University Ndufu-Alike
Bachelor of Education, Physical and Health Education
Bachelor of Education (Physical and Health Education) at Alex Ekwueme Federal University Ndufu-Alike, completed in 2023.
Teachers Registration Council of Nigeria (TRCN)
West African Senior School Certificate (WAEC)
Completed the West African Senior School Certificate (WAEC), with Teachers Registration Council of Nigeria (TRCN) noted in the provided education details.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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