Open to opportunities

Austine Ediri

@austineediri

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Customer-focused graduate offering client support, issue resolution, and reliable administrative operations experience.

Nigeria

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What I'm looking for

I’m looking for a Customer Service role where I can be a reliable first point of contact, resolve issues professionally, and manage records and follow‑ups to deliver excellent client experiences.

I’m a customer-focused graduate with a Bachelor’s degree in Education and hands-on experience in customer service, client support, and administrative operations. I’m known for being the first point of contact, communicating clearly, and keeping clients informed from inquiry to follow‑up.

In my recent roles as an Enrollment and Client Success Officer, I handle client inquiries via chat and calls, guide enrollment processes, maintain accurate records, and collaborate with internal teams to resolve concerns promptly. I support retention through consistent communication and engagement.

I also bring record-keeping, documentation, and compliance discipline from experience as an Audit Assistant, plus people-centered support from teaching and tutoring. I’m seeking a Customer Service role where my problem‑solving ability, organization, and service quality can create excellent client experiences.

Experience

Work history, roles, and key accomplishments

Current

Enrollment and Client Success Officer

Current

HiPrep

Feb 2025 - Present (1 year 5 months)

Served as first point of contact for prospective clients, handling inquiries via chat and calls and guiding clients through enrollment. Maintained accurate client records, followed up to resolve concerns, and coordinated with internal teams to improve service delivery.

Customer Service client support Client Relationship Management Enrollment Issue Resolution Follow up Record keeping Documentation Active Listening

Assistant Teacher

Fairview School

Aug 2024 - May 2025 (9 months)

Communicated with students and parents to support learning and address concerns, while maintaining student records and administrative documentation. Assisted with classroom coordination and supported school activities through teamwork and organization.

Record keeping Documentation Administrative Documentation Time Management Attention To Detail

NYSC Volunteer Teacher

Fairview School

Aug 2024 - May 2025 (9 months)

Provided instructional and administrative support as a NYSC volunteer. Assisted with reporting, coordination, and daily operations.

Instructional Support Administrative Support Reporting Coordination

Social Media Manager

JS Apartments

Sep 2024 - Oct 2024 (1 month)

Responded to online inquiries and engaged with customers professionally. Scheduled and managed content to support brand communication and assisted with basic online customer interactions.

Customer Service client support Online Communication

Audit Assistant

Shirmax Enterprise

Jan 2024 - Jun 2024 (5 months)

Reviewed records and supported compliance with internal procedures. Assisted in resolving documentation discrepancies and demonstrated attention to detail and process discipline.

Compliance Support Record Review Documentation Attention To Detail Issue Resolution

Classroom Support Volunteer

Greenville Montessori School

Jul 2023 - Aug 2023 (1 month)

Supported classroom activities and assisted with learner supervision. Contributed to day-to-day classroom support as part of volunteer duties.

Teamwork Organization

Private Tutor

Self-Employed

Jan 2024 - Present (2 years 6 months)

Worked directly with clients to understand learning needs, maintaining professional relationships and managing schedules independently. Tracked progress and adjusted approaches based on client feedback.

Client Relationship Management Issue Resolution Scheduling