Titilayo biola Ogunwalere
@titilayobiolaogunwal
Customer service professional and virtual assistant delivering reliable remote support.
NigeriaWhat I'm looking for
I’m a customer service professional who delivers reliable remote support through virtual assistance and online tutoring. With a BSc in Criminology and Security Studies, I bring strong communication, research, and problem-solving discipline to every client interaction.
Since 2024, I’ve taught one-on-one students as an online tutor on Preply, creating structured lesson plans, following up consistently, and adjusting strategies to match each learner’s pace and goals. I’m recognized through positive ratings and reviews for dependable, high-quality delivery.
From 2024 to present, I’ve operated as a freelance service provider on Fiverr, responding to client briefs promptly, managing multiple concurrent orders, and ensuring work is completed within agreed timelines and standards. Previously (2020–2024), I handled end-to-end customer support for multiple remote clients, managing inbound/outbound inquiries and coordinating booking and travel assistance.
I’m highly self-motivated and comfortable across digital platforms, confidently managing scheduling, documents, and communication while maintaining professionalism and confidentiality.
Experience
Work history, roles, and key accomplishments
Delivered remote virtual assistance, administrative support, and customer communication management for multiple clients, completing work within agreed timelines and quality standards. Managed client feedback efficiently to implement revisions and maintain a professional, optimised Fiverr profile.
Virtual Assistant & Customer Support
Self-Employed
Jan 2020 - Jan 2024 (4 years)
Managed inbound and outbound customer inquiries via WhatsApp, phone, and email, providing timely and accurate responses. Coordinated travel and booking support, prepared business documents in Microsoft Word/Google Docs, and maintained organised digital filing systems while supporting social media message handling with strict confidentiality.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science (BSc), Criminology and Security Studies
Activities and societies: Completed the undergraduate programme through open and distance learning; developed analytical, investigative, research, and written communication skills.
Earned a BSc in Criminology and Security Studies from the National Open University of Nigeria via open and distance learning, graduating in 2013. Coursework covered security management, social research, criminal justice, and communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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