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Phebe Christian

@phebechristian

Customer Support Specialist in remote administrative and operations support, handling customer inquiries across email, live chat, and WhatsApp.

Nigeria

Message

What I'm looking for

I'm seeking full-time remote work, 40 hours per week, with availability for early mornings, evenings, and weekends aligned with Central European Time.

In my contract technical and administrative support work, I organized information and provided written customer communication across email, chat, and WhatsApp. I also supported routine operations and administrative tasks.

At Friendly Hospital, I coordinated brand communication and customer engagement activities, turning organizational needs into clear customer communication materials.

In administrative and business support, I managed client inquiries, follow-ups, and correspondence, and helped resolve account-related queries. I also coordinated schedules and maintained trackers and support workflows.

As an English and Business Studies teacher, I kept student performance records and supported classroom organization. I use Microsoft Office and Google Workspace, and hold a diploma in data analysis using SPSS.

Experience

Work history, roles, and key accomplishments

Technical & Administrative Support Staff

Unknown

Mar 2023 - Mar 2026 (3 years)

Delivered technical and administrative support including information organization, routine operational assistance, and written customer communication across email, chat, and WhatsApp. Maintained organized work processes and ensured efficient completion of assigned administrative tasks, improving response time and accuracy.

Customer Support Email Communication Live Chat WhatsApp Administrative Support Organization Time Management

Brand Strategist

Friendly Hospital

Jan 2025 - Mar 2025 (2 months)

Coordinated brand communication and customer engagement activities; translated organizational needs into clear customer communication materials.

Brand Communications Customer Engagement Content Creation

Administrative & Business Support

Unknown

Jan 2021 - Dec 2023 (2 years 11 months)

Provided customer-facing administrative support, managing client inquiries via email, live chat, and written channels, follow-ups, and service delivery from planning through execution. Managed email communications, business documents, and client-facing correspondence with accuracy and professionalism, resolving account-related queries and ensuring high customer satisfaction.

Customer Support Email Management Live Chat Follow ups Documentation Google Workspace Microsoft Office Scheduling Stakeholder Communication

Teacher / Class Teacher – English & Business Studies

Unknown

Jan 2018 - Dec 2021 (3 years 11 months)

Demonstrated strong written and verbal communication, classroom organization, and record-keeping for student performance and academic tracking, transferable to customer education and support.

Communication Skills Classroom Management Record keeping Education