Mong'ina BerniceMB
Open to opportunities

Mong'ina Bernice

@monginabernice

Detail-oriented customer service specialist with strong problem-solving skills.

Kenya

What I'm looking for

I am looking for a role that values attention to detail and offers opportunities for growth in research and data collection.

I am a detail-oriented and dependable professional with a solid background in customer service and education. My experience includes managing high volumes of customer interactions while ensuring efficiency and professionalism. I have a proven track record of achieving a 95% customer satisfaction rate through empathetic communication and precise problem resolution.

In my role as a Field Enumerator for the Kenya National Bureau of Statistics, I conducted door-to-door interviews, collecting demographic and household data with a commitment to accuracy and confidentiality. My organizational skills and attention to detail allowed me to submit completed data forms with 100% accuracy, even while managing challenges in the field.

I am seeking a Field Enumerator role at Buni to leverage my skills in research and data collection, contributing to high-quality results in projects that matter.

Experience

Work history, roles, and key accomplishments

MA

Remote Customer Support Specialist

Macy's

Jan 2019 - Dec 2024 (5 years 11 months)

Documented and maintained comprehensive customer interaction records in CRM software. Managed high volumes of customer interactions, ensuring efficiency and professionalism in all communications. Trained and mentored new team members to align with organizational standards.

KS

Field Enumerator

Kenya National Bureau of Statistics

Jan 2019 - Dec 2019 (11 months)

Conducted door-to-door interviews to collect demographic and household data in assigned regions. Accurately recorded information using electronic data collection tools. Ensured strict compliance with confidentiality and data protection guidelines.

Education

Degrees, certifications, and relevant coursework

Mount Kenya University logoMU

Mount Kenya University

Bachelor of Education, Education

2019 - 2025

Studied educational theories and practices relevant to teaching.

University of Kabianga logoUK

University of Kabianga

Diploma in Education, Education

2011 - 2013

Completed a diploma program focusing on foundational educational principles and teaching methodologies.

Tech stack

Software and tools used professionally

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