Mong'ina Bernice
@monginabernice
Detail-oriented customer service specialist with strong problem-solving skills.
What I'm looking for
I am a detail-oriented and dependable professional with a solid background in customer service and education. My experience includes managing high volumes of customer interactions while ensuring efficiency and professionalism. I have a proven track record of achieving a 95% customer satisfaction rate through empathetic communication and precise problem resolution.
In my role as a Field Enumerator for the Kenya National Bureau of Statistics, I conducted door-to-door interviews, collecting demographic and household data with a commitment to accuracy and confidentiality. My organizational skills and attention to detail allowed me to submit completed data forms with 100% accuracy, even while managing challenges in the field.
I am seeking a Field Enumerator role at Buni to leverage my skills in research and data collection, contributing to high-quality results in projects that matter.
Experience
Work history, roles, and key accomplishments
Remote Customer Support Specialist
Macy's
Jan 2019 - Dec 2024 (5 years 11 months)
Documented and maintained comprehensive customer interaction records in CRM software. Managed high volumes of customer interactions, ensuring efficiency and professionalism in all communications. Trained and mentored new team members to align with organizational standards.
Field Enumerator
Kenya National Bureau of Statistics
Jan 2019 - Dec 2019 (11 months)
Conducted door-to-door interviews to collect demographic and household data in assigned regions. Accurately recorded information using electronic data collection tools. Ensured strict compliance with confidentiality and data protection guidelines.
Teacher
Ram Training College
No description provided in the input.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Bachelor of Education, Education
2019 - 2025
Studied educational theories and practices relevant to teaching.
University of Kabianga
Diploma in Education, Education
2011 - 2013
Completed a diploma program focusing on foundational educational principles and teaching methodologies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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