Open to opportunities

daniel wellington

@danielwellington

Message

Dedicated customer service representative focused on enhancing customer experience.

Jamaica

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a customer service representative with a strong commitment to providing exceptional service. My experience at Fedex Express has equipped me with the skills to resolve issues effectively and enhance customer satisfaction. I pride myself on my ability to communicate promptly and empathetically, ensuring that every customer feels valued and heard.

Throughout my career, I have demonstrated my problem-solving abilities by investigating concerns thoroughly and relaying valuable feedback to improve processes and products. My dedication to quality assurance and team development has contributed to maintaining high service standards, and I continuously strive to exceed expectations in every interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Fedex Express

Mar 2019 - Jul 2024 (5 years 4 months)

Resolved customer issues through thorough investigations and improved processes by relaying customer feedback. Consistently answered calls within established timelines, maintaining high quality and service standards.

Product Knowledge Data Entry Customer Service Quality Control Technical Support

Education

Degrees, certifications, and relevant coursework

GC Foster College

Certification, Mark of Excellence

Obtained certification in Mark of Excellence, demonstrating proficiency in key areas. Achieved a 'Pass' grade in Mathematics Level II and 'Merit' in English Language Level II and Speaking and Listening Skills Level II.

GC Foster College

Certification, Fitness Instruction

Acquired the NCVT Qualification in Fitness Instruction Level II, indicating a solid understanding of fitness principles and practices.

Jonathan Grant High School

High School Diploma, General Studies

Completed high school education, earning a diploma. Achieved a Grade 2 in English A in May 2017, Grade 3 in Principle of Business in May 2016, and Grade 3 in Social Studies in May 2017.