Open to opportunities

Mom of two Princesses

@momoftwoprincesses

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Results-driven branch manager with a passion for customer experience.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and team development, offering opportunities for growth and innovation.

I am a results-driven and customer-focused manager with over 12 years of experience in the car rental industry. My journey began with a solid educational foundation, holding a Certificate in Business Management and a TEFL certification, which has equipped me with the skills to communicate effectively with diverse clientele. I have a proven track record of success in strategic planning, operations management, and team leadership, consistently delivering exceptional customer experiences and driving business growth.

As a transformational leader at SANI SIXT RENT A CAR, I have successfully led high-performing teams, implemented customer service strategies, and developed loyalty programs that enhance customer satisfaction. My expertise in financial management, budgeting, and cost control has been instrumental in achieving revenue targets and fostering a culture of excellence and accountability within my teams. I thrive in fast-paced environments and am passionate about innovation and employee engagement, always striving to exceed expectations.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

SANI SIXT RENT A CAR

Dec 2012 - Present (12 years 7 months)

Led business growth, delivered exceptional customer experiences, and led high-performing teams in the competitive car rental industry. Proven track record of success in strategic planning, operational management, and financial management.

Strategic Planning Operations Management Team Leadership Financial Management Customer Service Fleet Management Marketing Sales Budgeting Cost Control

Customer Service and Sales Manager

HI-Q Automotive

Jan 2005 - Present (20 years 6 months)

Delivered exceptional customer experiences, drove sales growth, and led high-performing teams in the car rental industry. Developed and implemented customer service strategies to enhance customer satisfaction and loyalty.

Customer Service Sales Management Team Leadership Relationship Building Sales Analysis Coaching Training Customer Satisfaction Sales Excellence

Education

Degrees, certifications, and relevant coursework

ML Sultan Technikon

National Diploma, Tourism Management

Completed a National Diploma in Tourism Management, gaining a solid foundation in strategic planning, operations management, and team leadership relevant to the tourism sector.

TEFL on the Beach

Certificate, Teaching English as a Foreign Language

Obtained a TEFL Certificate, demonstrating proficiency in effective communication with diverse clientele and teams. This certification enhances abilities in training and development.