Versatile and dedicated professional eager to embark on new challenges and contribute to a dynamic work environment. With a proven ability to adapt quickly, I am enthusiastic about learning and committed to delivering exceptional results. A dedicated and hardworking individual, I bring a positive attitude and a strong work ethic to any role.
LMOpen to opportunities
Lebogang Mabuela
@lebogangmabuela
Customer Care Chat Agent with over 10 years of experience, based in South Africa.
South AfricaWhat I'm looking for
I am a seasoned customer care professional with an excellent track record of over 10 years in the industry. Throughout my career, I have had the privilege of working with renowned companies such as Vodacom and Avis Rent a Car, where I not only met but exceeded the high standards set by these industry leaders.
My journey in customer care has been marked by continuous growth and achievements. Notably, my proficiency in handling diverse customer interactions led to my role evolving into not only addressing customer needs but also training and nurturing new talents within the teams I worked with.
In my tenure with Vodacom and Avis Rent a Car, I honed essential qualities that define an exceptional customer/chat operator. These include:
Effective Communication: Adept at articulating information clearly and empathetically, ensuring customers feel heard and understood.
Problem-Solving Skills: Proven ability to analyze and resolve complex issues promptly, enhancing overall customer satisfaction.
Adaptability: Successfully navigated various platforms and technologies to provide seamless support across channels, from traditional customer service to online chat operations.
Customer-Centric Approach: Committed to placing the customer at the forefront of every interaction, ensuring their needs are not only met but exceeded.
Training and Mentorship: Demonstrated leadership by training and mentoring new talent, fostering a culture of excellence within customer care teams.
I am enthusiastic about leveraging my extensive experience and skills to contribute to the success of your organization.
Experience
MSCurrent
1. Responsible for the overall management and operation of the salon, ensuring a high level of customer satisfaction and business profitability.
2. Maintaining high standards of customer service to ensure client satisfaction and loyalty.
3. Addressing customer concerns and resolving issues promptly and professionally.
WNCustomer Care Representative
WNS
Jun 2011 - Sep 2012 (1 year 3 months)
1. Respond to customer inquiries, concerns, and requests via phone, email, or chat promptly and professionally.
2. Providing accurate information about products, services, and company policies.
3. Investigating and resolving customer complaints, escalating complex issues to higher levels of authority when necessary.
WNAssistant Trainer
WNS
Oct 2012 - Jun 2013 (8 months)
1. Conducting training sessions for new and existing customer service representatives.
2. Regularly assessing and evaluating the performance of customer service representatives through call monitoring and performance metrics.
3. Providing constructive feedback to agents on their strengths and areas for improvement.
AVCustomer Care Agent
AVIS
Sep 2008 - Mar 2009 (6 months)
1. Providing excellent customer service through various channels, including phone, email, and in-person interactions.
2. Addressing customer inquiries regarding rental policies, vehicle features, and billing.
3. Investigate and resolving customer concerns or complaints related to reservations, vehicle conditions, or billing discrepancies.
VSCustomer Care Agent
VODACOM SA
Oct 2009 - Sep 2010 (11 months)
1 Responding to customer inquiries via phone, email, chat, or in-person with a focus on providing accurate and timely information.
2. Assisting customers with account-related issues, billing inquiries, and service-related concerns.
3. Troubleshooting and resolving technical issues related to mobile devices, network connectivity, and other service-related problems.
Tech stack
Learn about the tools and technologies that Lebogang likes to use.
Availability
Open to opportunities
Location
South AfricaAuthorized to work in
Salary expectations
40k-100k USD
Job categories
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