Kayla Keziah

I am an ambitious operations professional with over seven years' experience across customer service, branch operations, rental management, and team leadership. I have progressed through roles at Hertz South Africa from Customer Service Representative to Branch Manager, demonstrating steady growth and deep operational knowledge.

In my current role I oversee full branch operations, manage escalations and disputes, ensure compliance with policies and audits, and drive revenue growth and efficiency. I am recognised for building strong relationships, thriving under pressure, and maintaining high service standards.

Previously I supported daily airport branch operations as Assistant Branch Manager, handling scheduling, performance management, audits, stock control and fleet coordination. My frontline experience as a Customer Service Representative and earlier roles in product representation and public relations have strengthened my customer-facing skills and reporting capabilities.

I hold Health & Safety Representative and First Aid certifications and bring a practical focus on risk, safety, compliance, performance improvement, and staff development. I seek to continue leading teams to deliver consistent service excellence and measurable operational improvements.