Open to opportunities

Bonginkosi Mdluli

@bonginkosimdluli

Message

Dedicated customer service representative with strong sales and management skills.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service representative with extensive experience in sales and management. My career spans various roles, including Technical Sales Representative and Store Manager, where I have consistently demonstrated my ability to meet customer needs and drive sales growth. I pride myself on my problem-solving skills and my ability to work effectively in team-oriented environments.

Throughout my career, I have developed strong interpersonal skills, allowing me to build lasting relationships with clients and colleagues alike. I have a proven track record of exceeding performance expectations and implementing improvement plans to achieve targets. My commitment to quality and safety standards has been recognized in my roles, and I continuously seek to enhance my knowledge and skills through professional development.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Anthus Services 84 (Pty) Ltd

Sep 2019 - Present (5 years 8 months)

Provided face-to-face and telephonic client service, assisting customers with various needs and questions. Ensured adherence to quality, safety, and health standards as the site's SHE Representative, uploading monthly reports and engaging training institutions for certificate renewals.

Customer Service Quality Assurance Marketing Data Processing

Technical Sales Representative

Jul 2017 - Jan 2018 (6 months)

Conducted cold calling for appointments and set up sales contracts, performing demos and cost-saving reports for potential clients. Submitted weekly consultation reports to management and delivered presentations at seminars for marketing and sales closure.

Cold Calling Contracts Product Demonstrations Sales Reporting Presentation Consultation Negotiation

Store Manager

Coastal Hire Soweto

Nov 2015 - Apr 2017 (1 year 5 months)

Promoted a team-oriented culture with common sales, service, and productivity goals, setting performance expectations and implementing improvement plans. Delegated assignments to meet coverage needs, maintained store standards, and performed point-of-sale service.

Team Leadership Performance Management Sales Goals Customer Service Inventory Management Point of Sale Opening Closing Procedures

Car Rental Agent

Avis Budget Rent A Car

Feb 2015 - Oct 2015 (8 months)

Carried out customer checkouts and debriefed clients on their rental agreement types, updating fuel receipts for billing. Handled late payments with the accounts department and followed up on overdue rentals, closing vehicle movements on returned rentals.

Billing Account Reconciliation Driver Assignment Customer Service

Customer Service Agent

Kundani Marketing

Feb 2004 - Oct 2006 (2 years 8 months)

Carried out courtesy calls to BMW and Renault clients according to system questionnaires, updating client databases and escalating agent cases to management. Handled inbound and outbound service for the Autotech account, offering roadside assistance and dispatching technicians.

Customer Service Database Management Roadside Assistance Technical Dispatch Client Communication Event Coordination Competition Management Problem Solving Customer Support

Education

Degrees, certifications, and relevant coursework

Sekusile Secondary School

Matric, General Studies

Activities and societies: Mathematics, General Science, Biology, Geography, English Language, IsiZulu Language

Completed secondary education with a focus on core subjects including Mathematics, General Science, and Biology. Also studied Geography, English Language, and IsiZulu Language.

C2C Computer College

Diploma, Pastel Accounting

Activities and societies: Installation & Setup, Setting up accounts, Supplier processing, Customer processing, General Ledger processing, Taxes and Periodic processing

Acquired proficiency in Pastel Accounting v5.2, covering installation, setup, and processing for suppliers, customers, and general ledger. Gained expertise in managing taxes and periodic processing.

Technikon SA/UNISA

Certificate, Computer Facilitation

Activities and societies: MsWord, MsExcel, MsPowerPoint, E-mail

Completed a Computer Facilitation Certificate, gaining skills in essential Microsoft Office applications. Proficient in MsWord, MsExcel, MsPowerPoint, and E-mail communication.

People Solutions

Certificate, Project Management

Activities and societies: Manage Project Documents, Implement, Manage and Control a Project, Manage Project Risks, Fundamentals of Project Management, Planning a Project, Project TeamWork, Project Schedules, Improve Project Quality, Project Administration, Project Meetings, Business Basics for Project Management, Business Communication for Managers

Obtained a Project Management L4 Certificate, focusing on managing project documents, risks, and quality. Developed skills in project planning, teamwork, scheduling, and administration.