Open to opportunities

Papa Mokulubete

@papamokulubete

Message

I am a highly motivated individual, who will add great value to your organisation.

South Africa

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

I have a Call Centre Certificate, my skills include Telephone Etiquette, Communication Skills, advanced customer Care Services, Cross Selling and Up Selling, Debt Collecting and Negotiation Skills. My work experience includes being an outbound sales call center agent where, my duties were to converts leads into appointments for a holiday service presentation. In 2018 up to 2022 I was a co-owner and founder of a furniture manufacturing company, I was tasked with managing operations, this gave me much experience in terms of interacting with with clients, closing sales, strategising, creating and execution ideas for the development of the business.

Experience

Work history, roles, and key accomplishments

Current

Professional Driver

Current

Uber

Aug 2023 - Present (1 year 10 months)

Professionally drive clients to their destinations as requested through the e-hailing app, ensuring a high level of customer satisfaction.

Customer Service Navigation Time Management Communication Problem Solving

Operations Manager

Sm3 Trading and Projects

Dec 2018 - Dec 2022 (4 years)

Co-owner and founder of a furniture manufacturing company, responsible for designing and installing furniture based on customer specifications and developing strategies for customer retention.

Operations Management Customer Retention Strategy Development Team Leadership

Outbound Call Centre Agent

Timeshare

Jun 2008 - Jan 2010 (1 year 7 months)

Responsible for cold calling to secure appointments for Timeshare holiday presentations, while also cross-selling and upselling various Timeshare products.

Cold Calling Appointment Setting Cross Selling Upselling Customer Service