At Rentoza, I managed inbound requests about subscriptions, orders, and account statuses. I used Zendesk and Slack to track and resolve escalated customer inquiries within set SLAs.
I also maintained customer database records and followed standard operating procedures. My post-purchase support and retention work contributed to improved customer satisfaction metrics.
At Telkom Direct Store - Smollan and Telkom (TSS), I handled contract retention, account adjustments, billing inquiries, and service discrepancies. I also tracked customer support tickets through to resolution.
Earlier, I worked in sales administration and credit vetting, including assessing applicant creditworthiness and checking applications against compliance requirements. I hold a Virtual Assistant Certification from ALX and a Zendesk Support Specialist certification.
