At TransUnion, I support consumers through live chat and ticketing, handling account, credit-report, and website-access enquiries. I assist with disputes involving incorrect or potentially fraudulent credit-profile information and explain credit-score factors.
I also help consumers create and activate online accounts, resolve login and password issues, and process credit freezes and fraud alerts. I maintain case notes and interaction records across CRM and support platforms.
At Roubler Africa, I provided technical assistance for a cloud-based workforce management and payroll platform. I investigated platform and user issues, updated technical trackers, and supported onboarding activities and training workshops.
Earlier, at MTN Direct, I supported customers with service, billing, payment, provisioning, and connectivity enquiries. At AIG, I prepared commercial insurance quotations, processed new-business applications, assisted with policy loading, and reviewed client loss ratios and credit history.
