Mohit Kumar User

I’m a multilingual Commerce graduate focused on finance, advanced French (B2 certified), and cross-cultural communication. I bring proven capabilities in financial analysis, market research, and content creation to help teams connect with customers and learners more effectively.

In my recent role as Operations Customer Executive (French + English) at Teleperformance, I handled 80+ customer interactions per day via voice and chat. I resolved flight bookings, cancellations, refunds, and itinerary changes while maintaining high customer satisfaction and ensuring compliance with quality and operational standards.

I developed deep travel operations expertise, including airline policies, fare rules, and end-to-end booking management. I used Sabre (GDS) to issue new tickets, rebook flights, and process modifications accurately and efficiently, reducing escalations through timely issue resolution.

I also combine service delivery with education: I’m actively engaged in French instruction at Learning at Your Tips, teaching grammar, vocabulary, speaking, listening, reading, and writing. With interactive teaching methods, I achieved 98% students satisfaction, and I’m now seeking roles in international business, educational program development, or global content management.