Neeraj Singh
@neerajsingh2
Bilingual Customer Service & Fintech Professional | Spanish–English
IndiaWhat I'm looking for
**Bilingual Customer Service & Fintech Professional | Spanish–English**
I am a bilingual professional with over 3 years of experience in customer service, sales, and technical support, specializing in Spanish–English communication. Currently working at **Ienergizer** as a **Senior Spanish Language Executive** in the **Fintech (OnePay)** process, I handle simultaneous interpretation and translation between English-speaking agents and Spanish-speaking clients in the USA, ensuring clear and effective communication.
Previously, I worked as a **Bilingual Travel Agent** for a leading travel agency, managing bookings, itinerary changes, and customer support via voice, chat, and email for clients from the USA, UK, Spain, and Latin America. My expertise includes Amadeus, airline portals, customer relationship management, and cross-cultural communication.
I hold a **Bachelor’s degree in Commerce** from Delhi University and a **B2-level Spanish certification**, with proven ability to build rapport across diverse markets and deliver exceptional client experiences.
Experience
Work history, roles, and key accomplishments
Bilingual Travel Sales Executive
Fare Master Travel
Feb 2024 - Present (1 year 7 months)
Managed flight reservations, modifications, and cancellations using Amadeus, alongside booking cruises, hotels, and rental cars. Provided comprehensive customer service, handling inbound and outbound calls for clients across the USA, Canada, Latin America, and Europe, resolving issues efficiently to maintain high satisfaction. Coordinated with airlines for discounted tickets, processed payments, a
Bilingual Travel Sales Executive
Revive IT Solutions
Dec 2022 - Jan 2024 (1 year 1 month)
Handled new flight bookings, modifications, and cancellations, in addition to booking cruises, hotels, and rental cars. Provided customer service by managing inbound and outbound calls for clients in the USA, Canada, Spain, and Latin America, ensuring effective issue resolution and high satisfaction rates. Utilized Amadeus for PNR creation and changes, coordinated with airlines for discounted tick
Spanish Travel Sales Executive
PCM Worldwide Flight
Aug 2022 - Nov 2022 (3 months)
Managed new flight bookings, modifications, and cancellations, utilizing Amadeus for bookings and changes. Provided customer service by handling inbound and outbound calls for clients across the USA, Canada, Latin America, and Europe. Ensured excellent service and effective issue resolution for all customer interactions.
Education
Degrees, certifications, and relevant coursework
UDUniversity of Delhi
Bachelor of Commerce, Commerce
Studied core principles of commerce, including accounting, economics, and business studies. Gained foundational knowledge in financial management and market dynamics.
Escuela De Espanol
B2 Level Certification, Spanish Language
Completed advanced level Spanish language training, achieving B2 proficiency. Developed strong conversational and comprehension skills in Spanish.
BBBhartiya Vidya Bhawan
A2 Level Certification, Spanish Language
Completed elementary level Spanish language training, achieving A2 proficiency. Acquired basic vocabulary and grammatical structures in Spanish.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Interested in hiring Neeraj?
You can contact Neeraj and 90k+ other talented remote workers on Himalayas.
Message NeerajFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
