Maryam Hussain
@maryamhussain3
I resolve multilingual customer issues across travel, payments, and global operations.
IndiaWhat I'm looking for
I've supported global clients at TELUS Digital, WNS (part of Capgemini), Concentrix, and Teleperformance, resolving customer issues in English and French across operations, travel, and payment services.
At WNS, I managed travel reservations, cancellations, modifications, and inquiries using Sabre GDS while maintaining service quality and policy compliance. At Concentrix, I investigated American Express Corporate Business Credit Card transactions and billing queries, coordinating with internal teams on complex issues.
I'm known for clear communication, empathy, accurate data handling, and meeting quality, productivity, and customer satisfaction metrics.
Experience
Work history, roles, and key accomplishments
French Senior Operations
WNS (Part of Capgemini)
Apr 2026 - Aug 2026 (4 months)
Provided end-to-end customer support in French for travel and hospitality services, managing reservations and inquiries using Sabre GDS. Collaborated with cross-functional teams to resolve complex customer issues.
Senior Associate Operations
Concentrix
Jan 2026 - Apr 2026 (3 months)
Handled customer queries related to American Express Corporate Business Credit Cards, investigating transactions and resolving billing issues. Coordinated with internal teams to resolve complex transaction issues.
Senior Analyst
TELUS Digital
Dec 2024 - Sep 2025 (9 months)
Supported global clients through analysis and reporting in English and French, maintaining dashboards and KPIs. Handled escalations and received positive feedback for clear communication and effective issue resolution.
Customer Service Executive
Teleperformance
Feb 2024 - Nov 2024 (9 months)
Resolved customer queries via calls and email, handled escalations, and met service KPIs while maintaining customer satisfaction standards.
Education
Degrees, certifications, and relevant coursework
Amity University
Bachelor of Arts, English Literature
2023 - 2025
Pursued a Bachelor of English Literature, developing strong analytical and communication skills.
Alliance Française de Delhi
Diploma, French Language
2023 - 2025
Grade: B2
Completed French Language training at B2 level, enhancing multilingual communication abilities.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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