Open to opportunities

Mohini Gural

@mohinigural

Message

IT support specialist driving ERP/HRMS implementation and operational efficiency across back-office functions.

India

Message

What I'm looking for

I seek a role where I can apply IT support and ERP/HRMS implementation skills to improve processes, reduce downtime, and drive data-backed operational efficiency in a collaborative environment.

I am an IT and back-office professional with eight years of experience delivering technical support, ERP and HRMS implementations, and data-driven operational improvements. I specialize in desktop and network troubleshooting, asset/inventory management, and creating dashboards to improve visibility.

In my current role I implemented a ticketing system and inventory management process that reduced resolution times and discrepancies, and at prior roles I improved inventory accuracy by 25% and streamlined procurement lead times. I am proficient with Windows 10/11, Microsoft Office, Zoho People, Google Sheets, Power BI, and basic SQL and Python.

I bring a practical, user-focused approach to IT support and cross-functional collaboration, aiming to improve system reliability, process efficiency, and end-user satisfaction while supporting scalable ERP/HRMS adoption.

Experience

Work history, roles, and key accomplishments

Current

IT Support Executive

Current

Nihva Technologies Pvt. Ltd.

Sep 2024 - Present (1 year 3 months)

Provide daily desktop, printer, and application support, implemented a ticketing system that improved response times and reduced average resolution time through standardized troubleshooting.

MS Teams Printer Troubleshooting Ticketing Systems Patch Management

Technical Support Executive

Vibromek Pvt. Ltd.

Oct 2021 - Sep 2024 (2 years 11 months)

Delivered OS/hardware support and managed end-to-end procurement, improved inventory accuracy by 25% and streamlined procurement to reduce lead times.

Hardware data recovery Procurement Vendor Management

Back Office Executive

Innomise Pvt. Ltd.

Oct 2018 - Oct 2019 (1 year)

Designed user-facing web interfaces and collaborated with developers on Laravel projects, improving user engagement through iterative UI/UX enhancements.

UI UX Design Wireframing Canva Responsive Design HTML CSS Prototyping

Back Office Executive

Gosure India Pvt. Ltd.

Sep 2017 - Mar 2018 (6 months)

Managed property listings and client data, implemented verification processes and dashboards that improved data accuracy and reporting visibility for sales.

Data Entry Microsoft Excel Google Sheets Dashboards Data Verification Reporting

Technical Support Executive

Augustus India Pvt. Ltd.

Aug 2016 - Aug 2017 (1 year)

Provided network and endpoint support, handled account issues and coordinated vendor repairs, contributing to higher user satisfaction and reduced hardware incidents.

Account Management Password Resets