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Open to opportunities

Mohammed Suleman

@mohammedsuleman

Motivated customer service professional with strong communication skills.

United Kingdom
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated and reliable professional with extensive experience in customer service and fraud investigation. My journey has equipped me with the ability to handle complex situations with a calm demeanor, ensuring that I always strive for the best outcomes. I have developed strong communication skills through my various roles, allowing me to effectively engage with customers and colleagues alike.

Throughout my career, I have worked in diverse environments, from banking to customer service, where I have consistently demonstrated my ability to multitask and manage time effectively. My commitment to high standards of work is evident in my track record of resolving customer issues and improving processes. I am eager to further develop my skills and contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

BA

Customer Advisor/Case Handler

Barclays

Apr 2024 - Present (1 year 3 months)

Provided excellent telephone support, blocking and freezing credit cards, and sending out new cards. Handled confidential information, viewed transactions, and updated accounts while creating and sending cases to the fraud team.

NH

Covid Trace and Track

NHS

Jan 2020 - Present (5 years 6 months)

Sent emails and messages to customers, booked appointments, and utilized various software for contact tracing. Handled both outbound and inbound calls, addressing customer complaints.

PO

Quality Inspection

Plastic Omnium

Oct 2017 - Present (7 years 9 months)

Maintained control of products on the main production line, monitoring them for quality assurance. Ensured correct coding on each product and assisted with fitting reflectors.

JL

Quality Inspection

JLR

Jul 2017 - Present (8 years)

Inspected car parts for defects and provided feedback to managers on product quality. Scanned and monitored products, assisting with stocking to maintain inventory.

BR

Telephony Agent

BMG Research

Feb 2017 - Present (8 years 5 months)

Conducted outbound calls to customers, completing questionnaires and surveys on their behalf. Inputted data into the system and collaborated with the team to meet targets.

AU

Warehouse Operative

Amazon UK

Oct 2016 - Present (8 years 9 months)

Communicated effectively with team members to ensure targets were met in a fast-paced warehouse environment. Utilized hand-held scanners to monitor products and demonstrated initiative to overcome challenges.

AS

Office Admin

Abu Bakr School

Nov 2011 - Present (13 years 8 months)

Photocopied and printed school letters, answered inbound calls, and assisted parents during parents' evening. Managed filing and sorted paperwork efficiently.

LG

Fraud Investigator/Advisor

Lloyds Banking Group

Investigated fraudulent or suspicious activities on accounts, including blocking/unblocking debit cards and reissuing them. Managed customer inquiries as the first point of contact, updating accounts and notes while dealing with third parties.

TE

Customer Advisor

Teleperformance

Mar 2021 - Present (4 years 4 months)

Achieved sales targets by persuading customers and guiding them through product instructions. Resolved problems, created new accounts, and processed payments and refunds.

SS

Voluntary Receptionist

SH Solicitors

Mar 2018 - Present (7 years 4 months)

Served as the first point of contact, managing incoming calls and greeting clients face-to-face in a fast-paced environment. Handled confidential documents, including photocopying and filing, related to family and immigration law.

Education

Degrees, certifications, and relevant coursework

AS

Abu Bakr Independent Boys School

GCSEs, General Studies

Grade: B-C

Achieved 9 GCSEs with grades B-C, including core subjects like Maths and English. Developed foundational academic skills across various subjects.

SP

Succeed training provider

NVQ Level 2, Business Administration

Completed an NVQ Level 2 in Business Administration, gaining practical skills in office management and administrative tasks. Focused on developing professional competencies relevant to business operations.

Tech stack

Software and tools used professionally

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Mohammed Suleman - Customer Advisor/Case Handler - Barclays | Himalayas