Mohammed Suleman
@mohammedsuleman
Motivated customer service professional with strong communication skills.
What I'm looking for
I am a dedicated and reliable professional with extensive experience in customer service and fraud investigation. My journey has equipped me with the ability to handle complex situations with a calm demeanor, ensuring that I always strive for the best outcomes. I have developed strong communication skills through my various roles, allowing me to effectively engage with customers and colleagues alike.
Throughout my career, I have worked in diverse environments, from banking to customer service, where I have consistently demonstrated my ability to multitask and manage time effectively. My commitment to high standards of work is evident in my track record of resolving customer issues and improving processes. I am eager to further develop my skills and contribute positively to any team I join.
Experience
Work history, roles, and key accomplishments
Customer Advisor/Case Handler
Barclays
Apr 2024 - Present (1 year 3 months)
Provided excellent telephone support, blocking and freezing credit cards, and sending out new cards. Handled confidential information, viewed transactions, and updated accounts while creating and sending cases to the fraud team.
Pensions Case Handler
Capita
Nov 2023 - Present (1 year 8 months)
Managed pension inquiries, including setting and resetting passwords and usernames for customer accounts. Dealt with confidential information, customer bank accounts, and handled both inbound and outbound calls.
Data Entry
Enterprise
Jan 2023 - Present (2 years 6 months)
Coordinated with garages, dispatched recovery trucks, and scheduled vehicle collections. Provided information on claims and managed booking dates for vehicle services.
Customer Advisor
Vitality Health Insurance
Apr 2022 - Present (3 years 3 months)
Booked specialists and appointments, liaising with doctors, nurses, and hospitals. Navigated various systems to create and close customer accounts.
Covid Trace and Track
NHS
Jan 2020 - Present (5 years 6 months)
Sent emails and messages to customers, booked appointments, and utilized various software for contact tracing. Handled both outbound and inbound calls, addressing customer complaints.
Parcel Sorter
Royal Mail
Oct 2019 - Present (5 years 9 months)
Collaborated with a team to efficiently sort parcels, demonstrating strong teamwork skills. Ensured accurate address details on parcels through meticulous attention to detail.
Quality Inspection
Plastic Omnium
Oct 2017 - Present (7 years 9 months)
Maintained control of products on the main production line, monitoring them for quality assurance. Ensured correct coding on each product and assisted with fitting reflectors.
Quality Inspection
JLR
Jul 2017 - Present (8 years)
Inspected car parts for defects and provided feedback to managers on product quality. Scanned and monitored products, assisting with stocking to maintain inventory.
Telephony Agent
BMG Research
Feb 2017 - Present (8 years 5 months)
Conducted outbound calls to customers, completing questionnaires and surveys on their behalf. Inputted data into the system and collaborated with the team to meet targets.
Warehouse Operative
Amazon UK
Oct 2016 - Present (8 years 9 months)
Communicated effectively with team members to ensure targets were met in a fast-paced warehouse environment. Utilized hand-held scanners to monitor products and demonstrated initiative to overcome challenges.
Teaching Assistant
Makki Mosque
Mar 2015 - Present (10 years 4 months)
Taught Arabic and Islamic studies to children, assisting other teachers with class management. Monitored children's progress and provided support in their learning.
Waiter
Rajput Restaurant
Apr 2014 - Present (11 years 3 months)
Liaised with customers, providing excellent service and taking orders through inbound calls. Ensured customer satisfaction and smooth restaurant operations.
General Assistant
Shahajalal Food Store
Nov 2012 - Present (12 years 8 months)
Communicated with and assisted customers, ensuring their needs were met. Managed stock replenishment and handled cash transactions using operative tills.
Office Admin
Abu Bakr School
Nov 2011 - Present (13 years 8 months)
Photocopied and printed school letters, answered inbound calls, and assisted parents during parents' evening. Managed filing and sorted paperwork efficiently.
Fraud Investigator/Advisor
Lloyds Banking Group
Investigated fraudulent or suspicious activities on accounts, including blocking/unblocking debit cards and reissuing them. Managed customer inquiries as the first point of contact, updating accounts and notes while dealing with third parties.
Contact Centre
Transport for London
Jun 2023 - Present (2 years 1 month)
Processed fines, took payments for Oyster and photo-cards, and assisted vulnerable customers. Logged complaints and tracked journey history while managing email correspondence.
Customer Advisor
Teleperformance
Mar 2021 - Present (4 years 4 months)
Achieved sales targets by persuading customers and guiding them through product instructions. Resolved problems, created new accounts, and processed payments and refunds.
Voluntary Receptionist
SH Solicitors
Mar 2018 - Present (7 years 4 months)
Served as the first point of contact, managing incoming calls and greeting clients face-to-face in a fast-paced environment. Handled confidential documents, including photocopying and filing, related to family and immigration law.
Business Administrator
Asian World News
Aug 2015 - Present (9 years 11 months)
Managed and updated the company's social media sites and website, inputting data into the system. Handled inbound calls, resolved queries, and processed client payments.
Education
Degrees, certifications, and relevant coursework
Abu Bakr Independent Boys School
GCSEs, General Studies
Grade: B-C
Achieved 9 GCSEs with grades B-C, including core subjects like Maths and English. Developed foundational academic skills across various subjects.
Succeed training provider
NVQ Level 2, Business Administration
Completed an NVQ Level 2 in Business Administration, gaining practical skills in office management and administrative tasks. Focused on developing professional competencies relevant to business operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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