Mohammed Suleman

Provided excellent telephone support, blocking and freezing credit cards, and sending out new cards. Handled confidential information, viewed transactions, and updated accounts while creating and sending cases to the fraud team.

Managed pension inquiries, including setting and resetting passwords and usernames for customer accounts. Dealt with confidential information, customer bank accounts, and handled both inbound and outbound calls.

Coordinated with garages, dispatched recovery trucks, and scheduled vehicle collections. Provided information on claims and managed booking dates for vehicle services.

Booked specialists and appointments, liaising with doctors, nurses, and hospitals. Navigated various systems to create and close customer accounts.

Sent emails and messages to customers, booked appointments, and utilized various software for contact tracing. Handled both outbound and inbound calls, addressing customer complaints.

Collaborated with a team to efficiently sort parcels, demonstrating strong teamwork skills. Ensured accurate address details on parcels through meticulous attention to detail.

Maintained control of products on the main production line, monitoring them for quality assurance. Ensured correct coding on each product and assisted with fitting reflectors.

Inspected car parts for defects and provided feedback to managers on product quality. Scanned and monitored products, assisting with stocking to maintain inventory.

Conducted outbound calls to customers, completing questionnaires and surveys on their behalf. Inputted data into the system and collaborated with the team to meet targets.

Communicated effectively with team members to ensure targets were met in a fast-paced warehouse environment. Utilized hand-held scanners to monitor products and demonstrated initiative to overcome challenges.

Taught Arabic and Islamic studies to children, assisting other teachers with class management. Monitored children's progress and provided support in their learning.

Liaised with customers, providing excellent service and taking orders through inbound calls. Ensured customer satisfaction and smooth restaurant operations.

Communicated with and assisted customers, ensuring their needs were met. Managed stock replenishment and handled cash transactions using operative tills.

Photocopied and printed school letters, answered inbound calls, and assisted parents during parents' evening. Managed filing and sorted paperwork efficiently.

Investigated fraudulent or suspicious activities on accounts, including blocking/unblocking debit cards and reissuing them. Managed customer inquiries as the first point of contact, updating accounts and notes while dealing with third parties.

Processed fines, took payments for Oyster and photo-cards, and assisted vulnerable customers. Logged complaints and tracked journey history while managing email correspondence.

Achieved sales targets by persuading customers and guiding them through product instructions. Resolved problems, created new accounts, and processed payments and refunds.

Served as the first point of contact, managing incoming calls and greeting clients face-to-face in a fast-paced environment. Handled confidential documents, including photocopying and filing, related to family and immigration law.

Managed and updated the company's social media sites and website, inputting data into the system. Handled inbound calls, resolved queries, and processed client payments.

Grade: B-C

Achieved 9 GCSEs with grades B-C, including core subjects like Maths and English. Developed foundational academic skills across various subjects.

Completed an NVQ Level 2 in Business Administration, gaining practical skills in office management and administrative tasks. Focused on developing professional competencies relevant to business operations.