Maryam Bi

Conducted investigations into customer disputes, analyzing evidence to determine root causes. Communicated and negotiated with customers to achieve mutually agreeable resolutions for their complaints.

Facilitated customer assistance through a voting portal during a legal proceeding involving investment losses for PwC. Ensured a seamless and transparent voting experience for clients during a critical phase.

Negotiated payment plans and collaborated with various departments, utilizing risk mitigation tools for revenue generation for Thames Water. Completed Income & Expenditure forms with vulnerable clients, placing them on reasonable payment plans and referring them to step-change.

Supported senior executives' productivity through administrative assistance, coordinating schedules, managing correspondence and deadlines. Conducted research, oversaw projects, planned events, and acted as a liaison with external parties.

Managed customer cases and inquiries for O2 Virgin Media, ensuring timely resolution of issues. Applied problem-solving skills to address customer concerns and maintain service quality.

Assisted lead teachers in classroom management and instructional activities. Supported student learning through individualized and group interventions.

Completed secondary education, focusing on a broad curriculum to achieve General Certificate of Secondary Education (GCSE) qualifications. Developed foundational knowledge across various subjects.

Undertook comprehensive studies in Arabic language and Islamic sciences. Developed a foundational understanding of religious texts and cultural contexts.