Maryam Bi
@maryambi
Enthusiastic case handler with strong customer service skills.
What I'm looking for
I am an enthusiastic and dedicated case handler with a strong commitment to achieving my true potential. My outgoing personality allows me to connect with clients effectively, and I believe in the power of the heart, mind, and will to overcome challenges. I have honed my skills in customer service and conflict resolution through various roles, including my recent position at Huntswood, where I conducted investigations into disputes and communicated with customers to reach agreeable resolutions.
Throughout my career, I have demonstrated resilience and adaptability, particularly in high-pressure environments. My experience as a Customer Support Specialist at PwC allowed me to facilitate seamless assistance during critical legal proceedings, ensuring clients had a transparent voting experience. I am also well-versed in administrative tasks, having supported senior executives in managing schedules and correspondence, which has further developed my organizational skills.
Experience
Work history, roles, and key accomplishments
Complaint Handler
Huntswood
Feb 2024 - Dec 2024 (10 months)
Conducted investigations into customer disputes, analyzing evidence to determine root causes. Communicated and negotiated with customers to achieve mutually agreeable resolutions for their complaints.
Case Handler
Huntswood
Oct 2023 - Dec 2023 (2 months)
Facilitated customer assistance through a voting portal during a legal proceeding involving investment losses for PwC. Ensured a seamless and transparent voting experience for clients during a critical phase.
Collection Agent
Huntswood
Oct 2022 - Sep 2023 (11 months)
Negotiated payment plans and collaborated with various departments, utilizing risk mitigation tools for revenue generation for Thames Water. Completed Income & Expenditure forms with vulnerable clients, placing them on reasonable payment plans and referring them to step-change.
Administrator/ Personal Assistant
Dar-ul-Uloom Central Jamia Ghamkol Sharif
Sep 2021 - Jul 2022 (10 months)
Supported senior executives' productivity through administrative assistance, coordinating schedules, managing correspondence and deadlines. Conducted research, oversaw projects, planned events, and acted as a liaison with external parties.
Case Handler
Huntswood
Jan 2025 - Present (5 months)
Managed customer cases and inquiries for O2 Virgin Media, ensuring timely resolution of issues. Applied problem-solving skills to address customer concerns and maintain service quality.
Teaching Assistant
Zest Education
Jan 2021 - Jul 2021 (6 months)
Assisted lead teachers in classroom management and instructional activities. Supported student learning through individualized and group interventions.
Education
Degrees, certifications, and relevant coursework
Al-Burhan Grammar School
GCSE, Secondary Education
Completed secondary education, focusing on a broad curriculum to achieve General Certificate of Secondary Education (GCSE) qualifications. Developed foundational knowledge across various subjects.
City Hasanat College
Studies, Arabic and Islamic Studies
Undertook comprehensive studies in Arabic language and Islamic sciences. Developed a foundational understanding of religious texts and cultural contexts.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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