Mohammed Roheel

Ran a solo SEO & digital marketing consultancy, managing prospecting, outreach, closing, onboarding, delivery, and reporting end-to-end. Built automated lead-generation workflows with Instantly.ai, Make.com, and n8n to drive inbound enquiries for clients.

Handled high volumes of inbound calls from policyholders reporting urgent home emergencies, providing clear guidance on coverage and next steps while meeting strict compliance and quality standards. Assessed cases against policy criteria, coordinated approved contractors, and maintained accurate records in internal systems.

Handled 15 to 20 inbound and outbound calls daily supporting customer acquisition, renewals, and upsells for Vodafone. Consistently exceeded sales and retention targets through consultative selling and structured objection handling, selling broadband, SIM-only, and handset contracts while maintaining accurate Salesforce records.

Managed high volumes of HR queries across departments, identifying workflow inefficiencies and recommending process improvements that improved team efficiency. Maintained accurate employee records and tracked tasks through internal systems to ensure compliance.

Investigated and resolved complex delivery issues by liaising with logistics and warehouse teams, maintaining clear communication with customers throughout. Identified recurring problems within the delivery process, reported insights for further action, and used internal systems to track delivery issues and ensure accurate reporting.

Converted warm leads into qualified opportunities through outbound phone and email outreach, moving prospects toward the demonstration stage. Booked software demonstrations with business decision-makers by using consultative discovery around HR compliance, employment law, and health and safety.

Handled inbound business calls, qualifying needs and identifying retention opportunities, then moved to an outbound retention team for customers at risk of leaving. Negotiated pricing and contract terms with decision-makers to secure renewals and reduce churn, while managing pipeline activity and performance reporting in Salesforce.

Managed multi-channel customer service queries for an online retailer across phone, email, and live chat, resolving complaints while protecting brand reputation and customer trust. Secured high value resolutions that supported retention and maintained accurate records in internal systems for reporting and quality compliance.

Provided technical support in a fast-paced contact centre, diagnosing and resolving device and software issues efficiently while meeting department KPIs. Used structured fact-finding to reduce repeat contacts and improve first call resolution, maintaining high customer satisfaction under volume targets.

Engaged prospective customers on broadband packages using professional consultations and product demonstrations. Applied in-depth product knowledge to identify suitable packages, upsold relevant features, and closed contracts while consistently hitting daily sales targets.

Handled high volumes of inbound calls from O2 business customers, resolving account queries, billing issues, and upgrade requests. Maintained service quality while identifying upsell opportunities, keeping accurate CRM records and meeting service level targets.

Promoted Sony’s 3DTV range through live product demonstrations and direct customer engagement in retail environments. Built rapport to drive interest and support purchase decisions while representing the brand professionally across multiple locations.

Completed an MChem in Chemistry with Medicine Development at the University of Bradford between 2010 and 2015.

Completed A Levels in Biology, Chemistry, and Psychology at Greenhead College between 2007 and 2010.

Completed GCSEs including Maths and English at Moor End Technology College between 2002 and 2007.