Mohammed FatheyarMF
Open to opportunities

Mohammed Fatheyar

@mohammedfatheyar

Dynamic professional with expertise in customer engagement and technical support.

India
Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and allows me to leverage my technical skills to enhance customer success.

I am a dynamic and results-oriented professional with a robust background in customer engagement, technical support, and effective problem-solving. My experience spans various roles where I have leveraged cloud technologies and gained certifications in Generative AI and Prompt Engineering. I excel at understanding client needs and implementing impactful solutions that consistently exceed expectations.

Currently, I work as a Tech Data Associate at Cognizant, where I deliver critical technical data support for Google projects. My role involves ensuring data accuracy, managing user access, and generating insightful reports that contribute to strategic decision-making. I have also spearheaded training initiatives, mentoring teams to achieve remarkable output. Previously, I provided comprehensive customer support at Amazon, where I resolved complex queries and served as a Subject Matter Expert, fostering a culture of knowledge sharing.

Experience

Work history, roles, and key accomplishments

CO
Current

Tech Data Associate

Cognizant

Nov 2022 - Present (2 years 8 months)

Delivered critical technical data support for Google projects, ensuring unparalleled data accuracy and integrity. Managed and secured user access and profile configurations, consistently adhering to stringent security protocols. Spearheaded training initiatives, onboarding and mentoring two teams to achieve a remarkable 95% output.

CO
Current

Tech Data Associate

Cognizant

Nov 2022 - Present (2 years 8 months)

Provided critical technical data support for Google projects, ensuring data accuracy and integrity while managing user access and profile configurations according to security protocols. Resolved diverse requests from GoogleAds sales, including portfolio setups and data assistance, and generated insightful reports for strategic decision-making. Led training initiatives, onboarding and mentoring tea

GE
Current

IT Team Lead

GHMC Elections

Jan 2014 - Present (11 years 6 months)

Led the IT team for high-stakes election webcasting, ensuring seamless operations and minimizing disruptions. Managed critical application deployment, effective team coordination, and rapid resolution of technical issues in a high-pressure environment.

GE
Current

IT Team Lead

GHMC Elections

Jan 2014 - Present (11 years 6 months)

Led the IT team for high-stakes election webcasting, ensuring seamless operations and minimizing disruptions. Managed critical application deployment, effective team coordination, and rapid resolution of technical issues in a high-pressure environment.

AM

Customer Service Associate

Amazon

Jan 2019 - Dec 2022 (3 years 11 months)

Provided comprehensive customer support across multiple channels, resolving complex queries and achieving high customer satisfaction. Managed diverse ad-hoc projects, demonstrating adaptability and problem-solving, and identified/escalated critical website issues through bug reporting and ticket management. Served as a Subject Matter Expert, mentoring and supporting new hires to foster knowledge s

MA

Sales and Marketing Consultant

Mahavir Automobiles

Jan 2018 - Dec 2019 (1 year 11 months)

Excelled as a Sales Consultant, consistently surpassing sales targets and achieving significant revenue growth. Expanded responsibilities to manage both sales and strategic marketing operations. Implemented impactful marketing strategies and techniques, directly contributing to increased sales performance and brand visibility.

AM

Customer Service Associate

Amazon

Jan 2019 - Dec 2022 (3 years 11 months)

Provided comprehensive customer support across multiple channels, consistently resolving complex queries and achieving high levels of customer satisfaction. Managed diverse ad-hoc projects and proactively identified and escalated critical website issues through detailed bug reporting. Served as a highly regarded Subject Matter Expert, mentoring and effectively supporting new hires.

MA

Sales and Marketing Consultant

Mahavir Automobiles

Jan 2018 - Dec 2019 (1 year 11 months)

Excelled as a Sales Consultant, consistently surpassing sales targets and achieving significant revenue growth. Expanded responsibilities to manage both sales and strategic marketing operations. Implemented impactful marketing strategies and techniques, directly contributing to increased sales performance and brand visibility.

Education

Degrees, certifications, and relevant coursework

AS

Arunachal University of Studies

Bachelor of Commerce, Commerce

2015 - 2018

Grade: 6.8

Studied core principles of commerce, including accounting, economics, and business management. Gained foundational knowledge in financial analysis and market dynamics.

Tech stack

Software and tools used professionally

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Mohammed Fatheyar - Tech Data Associate - Cognizant | Himalayas