Mohammed Fatheyar
@mohammedfatheyar
Dynamic professional with expertise in customer engagement and technical support.
What I'm looking for
I am a dynamic and results-oriented professional with a robust background in customer engagement, technical support, and effective problem-solving. My experience spans various roles where I have leveraged cloud technologies and gained certifications in Generative AI and Prompt Engineering. I excel at understanding client needs and implementing impactful solutions that consistently exceed expectations.
Currently, I work as a Tech Data Associate at Cognizant, where I deliver critical technical data support for Google projects. My role involves ensuring data accuracy, managing user access, and generating insightful reports that contribute to strategic decision-making. I have also spearheaded training initiatives, mentoring teams to achieve remarkable output. Previously, I provided comprehensive customer support at Amazon, where I resolved complex queries and served as a Subject Matter Expert, fostering a culture of knowledge sharing.
Experience
Work history, roles, and key accomplishments
Tech Data Associate
Cognizant
Nov 2022 - Present (2 years 8 months)
Delivered critical technical data support for Google projects, ensuring unparalleled data accuracy and integrity. Managed and secured user access and profile configurations, consistently adhering to stringent security protocols. Spearheaded training initiatives, onboarding and mentoring two teams to achieve a remarkable 95% output.
Tech Data Associate
Cognizant
Nov 2022 - Present (2 years 8 months)
Provided critical technical data support for Google projects, ensuring data accuracy and integrity while managing user access and profile configurations according to security protocols. Resolved diverse requests from GoogleAds sales, including portfolio setups and data assistance, and generated insightful reports for strategic decision-making. Led training initiatives, onboarding and mentoring tea
IT Team Lead
GHMC Elections
Jan 2014 - Present (11 years 6 months)
Led the IT team for high-stakes election webcasting, ensuring seamless operations and minimizing disruptions. Managed critical application deployment, effective team coordination, and rapid resolution of technical issues in a high-pressure environment.
IT Team Lead
GHMC Elections
Jan 2014 - Present (11 years 6 months)
Led the IT team for high-stakes election webcasting, ensuring seamless operations and minimizing disruptions. Managed critical application deployment, effective team coordination, and rapid resolution of technical issues in a high-pressure environment.
Brand Development Consultant & Designer
Freelance
Contributed strategically to brand development initiatives. Created impactful designs for diverse projects.
Customer Service Associate
Amazon
Jan 2019 - Dec 2022 (3 years 11 months)
Provided comprehensive customer support across multiple channels, resolving complex queries and achieving high customer satisfaction. Managed diverse ad-hoc projects, demonstrating adaptability and problem-solving, and identified/escalated critical website issues through bug reporting and ticket management. Served as a Subject Matter Expert, mentoring and supporting new hires to foster knowledge s
Sales and Marketing Consultant
Mahavir Automobiles
Jan 2018 - Dec 2019 (1 year 11 months)
Excelled as a Sales Consultant, consistently surpassing sales targets and achieving significant revenue growth. Expanded responsibilities to manage both sales and strategic marketing operations. Implemented impactful marketing strategies and techniques, directly contributing to increased sales performance and brand visibility.
Customer Service Associate
Amazon
Jan 2019 - Dec 2022 (3 years 11 months)
Provided comprehensive customer support across multiple channels, consistently resolving complex queries and achieving high levels of customer satisfaction. Managed diverse ad-hoc projects and proactively identified and escalated critical website issues through detailed bug reporting. Served as a highly regarded Subject Matter Expert, mentoring and effectively supporting new hires.
Sales and Marketing Consultant
Mahavir Automobiles
Jan 2018 - Dec 2019 (1 year 11 months)
Excelled as a Sales Consultant, consistently surpassing sales targets and achieving significant revenue growth. Expanded responsibilities to manage both sales and strategic marketing operations. Implemented impactful marketing strategies and techniques, directly contributing to increased sales performance and brand visibility.
Education
Degrees, certifications, and relevant coursework
Arunachal University of Studies
Bachelor of Commerce, Commerce
2015 - 2018
Grade: 6.8
Studied core principles of commerce, including accounting, economics, and business management. Gained foundational knowledge in financial analysis and market dynamics.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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