Surjeet Rathore
@surjeetrathore
I lead Google Ads support, career counselling, recruitment, and team performance improvement across global client operations.
IndiaWhat I'm looking for
I've supported Google Ads clients at Cognizant, resolving billing, policy, campaign, refund, and credit issues while managing live support operations across APAC, EMEA, and AMER.
As an Acting TL/SME, I assigned cases, tracked volumes, created root-cause analyses, produced performance reports, and coached teams to improve targets and customer satisfaction. I also trained new joiners and presented team data in weekly business reviews.
I've recruited for IT, pharmaceutical, and non-IT clients, and now advise learners on IIT, IIM, and technology programs including AI/ML and quantum computing. I'm pursuing management and leadership opportunities where I can contribute to business growth.
Experience
Work history, roles, and key accomplishments
Counsellor/Program Advisor
CalibeHR (Times of India Group)
Feb 2025 - May 2026 (1 year 3 months)
Provided career counselling and program guidance for IT courses from IITs and IIMs, managed corporate and individual billings, and conducted training and Q&A sessions.
SPE (Senior Process Executive) Google Ads Technical Support
Jan 2023 - Nov 2024 (1 year 10 months)
Handled client queries via email, chat, and phone, created campaigns, managed billing and policy issues, and coordinated with internal teams for smooth operations.
Acting TL/SME (Google Ads Technical Support)
Jan 2023 - Nov 2024 (1 year 10 months)
Led a team of 25 agents in Google Ads technical support, managed case assignments, performed root cause analysis, and generated performance reports for client reviews.
Supported Amazon Business customers in India and US, provided technical troubleshooting for devices, assisted with GST filing, and coached agents to improve customer satisfaction.
US IT Recruiter
Vanator
Jun 2019 - Apr 2020 (10 months)
Recruited for pharmaceutical, IT, and non-IT clients, led a team of associate recruiters, and used various VMS and ATS tools for candidate sourcing and submission.
IT Recruiter
TekisHub Consulting Services LLC
Jan 2019 - Jun 2019 (5 months)
Recruited for clients like HCL, Infosys, and Wipro, sourced candidates using job portals and LinkedIn, and managed the offer and joining process.
Education
Degrees, certifications, and relevant coursework
Manipal University Jaipur
Master of Business Administration, Human Resources
Pursuing MBA in Human Resources from Manipal University Jaipur.
Manipal University Jaipur
Bachelor of Computer Application, Computer Application
Bachelor of Computer Application from Manipal University Jaipur, completed in 2018.
Tagore School
Higher Secondary, Science
Higher Secondary in Science from Tagore School Jaipur, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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