Open to opportunities

Mohammed Faisal

@mohammedfaisal

Message

I am a certified IT Support Specialist with 5 years' experience in IT administration and operations.

India

Message

What I'm looking for

I seek a hands-on IT support/administration role that ensures reliable infrastructure, leads implementations, supports end-users, and offers growth into IT operations leadership in a collaborative environment.

I am a certified IT Support Specialist with 5 years of combined experience across IT support, administration, project coordination, and operations, implementing and maintaining critical systems for healthcare and retail environments.

I have managed hospital network systems including Wi-Fi, nurse-calling (Etticos), CCTV/KVMS, and implemented HMIS (KareXpert), CRMs (CareConsole), UBI-HRMS, Tata Smartflo, Healthplix, and Active Directory; I led POS rollouts (Vynamic POS, MICROS suites) and data migration using SQL across 52 sites and resolved 1500+ tickets providing 24x7 remote support.

I deliver user-focused troubleshooting, documentation, and stakeholder coordination while leveraging multilingual communication (English, Arabic, Malayalam, Hindi, Tamil) to bridge operations and IT; I seek roles where I can improve uptime, streamline deployments, and grow into broader IT operations leadership.

Experience

Work history, roles, and key accomplishments

Current

IT Administrator

Current

Lux Hospitals

Jul 2024 - Present (1 year 1 month)

Managed hospital network, Wi‑Fi, nurse-calling (Etticos), CCTV/IP cameras and endpoints, and implemented HMIS (KareXpert), CRM, UBI-HRMS and Active Directory to improve IT availability and operational support.

Network Administration Wi Fi)HMIS (KareXpert)Active Directory Printer Scanner Management

IT Support Engineer

Diyar United Company

May 2024 - Jul 2024 (2 months)

Supported Vynamic POS rollout across 52 WOQOD petrol sites, performing configuration, testing, data migration and synchronization with bank terminals while producing user manuals and technical documentation.

Micros Simphony POS Implementation Vynamic POS MICROS Simphony POS Testing SQL Data Migration Technical Documentation

IT Helpdesk

ICT Qatar

Apr 2023 - Feb 2024 (10 months)

Provided 24x7 remote first-line support resolving 1500+ tickets for 150+ petrol stations, handling network, Oracle ERP and AD issues while maintaining SLAs using HP Service Manager.

Service Manager ERP Active Directory Remote Support Incident Management

Operations Manager

Amigos Group

Feb 2020 - Mar 2023 (3 years 1 month)

Defined business management goals and translated business needs into technical requirements, improving operational efficiency through CRM (Zoho) and Cloodot and implementing risk mitigation plans.