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Syed Qadri

@syedqadri

Message

I resolve complex Windows, POS, hardware, and network support issues for global teams.

India

Message

What I'm looking for

I'm looking to deliver reliable IT support, troubleshoot complex Windows, POS, hardware, and network issues, and improve uptime through proactive monitoring, collaboration, and strong customer service.

I've delivered end-to-end IT support at Info Gain, resolving Windows, Xstore POS, hardware, printer, and network connectivity issues while helping minimize downtime. I support users through phone, email, chat, FreshDesk, remote sessions, preventive maintenance, and site go-lives.

Across KONE AREECO, Toyota, and Bupa Arabia, I've supported LAN/WAN networks, Active Directory, Microsoft 365, system hardware, and service desk operations. I've coordinated vendors, trained new agents, handled escalations, and maintained reliable IT services for business users.

Experience

Work history, roles, and key accomplishments

Technical Support Consultant

Info Gain Private Limited

Jun 2021 - Sep 2025 (4 years 3 months)

Diagnosed and resolved hardware and software issues for Windows and Xstore POS systems, pin pads, MFP printers, and laptops. Provided end-user support via phone, email, chat, and ticketing system, and escalated complex issues with root cause analysis.

Windows XStorePOS hardware troubleshooting Network Connectivity Freshdesk Remote Support Documentation Preventive Maintenance

IT Service Delivery Specialist

Kone Areeco (C2H Innovative Technologies)

Feb 2017 - Mar 2019 (2 years 1 month)

Delivered IT service delivery support to local and global teams, monitored LAN/WAN networks, and resolved Active Directory and Microsoft Office 365 issues. Managed hardware/software installation and coordinated with vendors.

IT Service Delivery LAN WAN Wi Fi Monitoring Active Directory Microsoft Office 365 Hardware installation Vendor coordination System Audits

Sr. IT Technical Support/Coordinator

Toyota (C2H Innovative Technologies)

Jun 2015 - Dec 2017 (2 years 6 months)

Provided L1 technical support and advanced troubleshooting for hardware, software, and peripherals. Managed WAN/LAN troubleshooting, escalated issues, and administered user accounts in Active Directory.

L1 support hardware troubleshooting Win7 Microsoft Office WAN LAN Active Directory Incident Reporting Remote Support

Sr. Technical Support (IT)

Bupa Arabia for Health Care Insurance Company

Mar 2014 - Mar 2015 (1 year)

Delivered IT technical support across business units, managed service desk operations for over 1,200 users, and supported deployment of IT infrastructure projects. Provided on-site and remote desktop support.

Technical Support Service Desk Windows Administration Desktop Support Hardware installation SLA Management Antivirus Management