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HUMBLY HUMAN

@humblyhuman

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Results-driven IT professional with 15 years of ERP expertise.

India

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What I'm looking for

I seek a dynamic role that fosters innovation, collaboration, and growth opportunities.

I am a results-driven IT professional with over 15 years of experience specializing in ERP (D365) and ITSM (ServiceNow, JIRA) implementations. My expertise lies in process automation and cloud solutions (Azure), where I have successfully optimized IT operations, reducing downtime by 30% and enhancing ticket resolution by 40%. I am ITIL V4 certified and have a proven track record in cross-functional team leadership and stakeholder engagement.

Throughout my career, I have delivered custom solutions, optimized HRMS and ERP systems, and supported global IT operations. My key achievements include configuring and optimizing D365 ERP modules, leading cross-functional teams, and enhancing system adoption through effective user training and technical documentation. I am passionate about leveraging technology to drive efficiency and improve business outcomes.

Experience

Work history, roles, and key accomplishments

Current

ERP Configuration Specialist

Current

Sparkrock

Jun 2024 - Present (1 year)

Configured and optimized D365 ERP modules, aligning with business needs and reducing operational downtime by 20%. Led cross-functional teams to customize workflows and integrate with enterprise systems, ensuring regulatory compliance.

System Integration User Training Technical Documentation

Senior System Support Specialist

ICON plc

May 2023 - May 2024 (1 year)

Managed D365 ERP support, achieving 99% system uptime and reducing transition downtime by 30% post-acquisition. Developed automated testing frameworks, improving deployment efficiency by 15%.

Automated Testing

Senior Technical Support Associate

Intouch CX (Netflix)

Jul 2022 - Apr 2023 (9 months)

Optimized code performance for payment and device systems, enhancing scalability and reducing errors by 25%. Collaborated with global teams to streamline support processes, improving customer satisfaction scores.

Global Team Collaboration Support Process Streamlining Code Migration System Enhancements

Help Desk Specialist

Lacara Intercorp

Jan 2020 - May 2022 (2 years 4 months)

Supported biometric scanners and HRMS, achieving 98% SLA compliance and resolving 500+ tickets monthly. Optimized system performance through code enhancements, reducing processing time by 20%.

HR systems SLA Systems Performance

IT Executive

eTek IT Services, Inc

Sep 2018 - May 2019 (8 months)

Developed D365 integrations using X++ and .NET, improving system efficiency by 15%. Supported post-go-live operations, creating technical documentation for 10+ modules.

X++.NET Technical Documentation

HRMS Executive

Disha Interiors Pvt. Ltd.

Jan 2016 - Aug 2018 (2 years 7 months)

Managed HRMS operations and provided support for internal HR systems. Ensured data accuracy and system functionality for human resources.

HR systems HR Operations

Technical Support Specialist

Al-Jazeera Market

Jan 2013 - Dec 2015 (2 years 11 months)

Provided technical support for retail systems and infrastructure. Resolved IT issues to ensure smooth business operations.

Technical Support Retail Systems Infrastructure

IT Administrator

Starmass Technologies

Jan 2010 - Dec 2012 (2 years 11 months)

Administered IT systems and networks, ensuring optimal performance and security. Managed user accounts and provided technical assistance.

IT Administration Network Management System Security

IT Support Engineer

Carrefour

Jan 2008 - Dec 2009 (1 year 11 months)

Provided IT support for retail operations, including POS systems and inventory management. Troubleshot hardware and software issues to minimize downtime.

IT Support Inventory Management

Technical Support & Web Developer

Precise Technologies

Jan 2006 - Dec 2007 (1 year 11 months)

Developed and maintained web applications and provided technical support to clients. Assisted with system integrations and database management.

Web Development Technical Support System Integration Database Management

Programmer Analyst

Vistas Business Automation Solutions

Jan 2006 - Dec 2006 (11 months)

Analyzed business requirements and developed software solutions to automate processes. Performed programming and system testing.

Business Analysis Software Development Process Automation Programming

Education

Degrees, certifications, and relevant coursework

Anna University

Bachelor of Technology, Information Technology

Completed a Bachelor of Technology degree focusing on core concepts of information technology. Gained foundational knowledge in software development, data management, and network systems.

Indian Institute of Information Technology

PG Diploma, CyberSecurity

Pursued a Post Graduate Diploma specializing in CyberSecurity. Developed expertise in protecting digital systems, networks, and data from cyber threats and attacks.